Call Us Today: 845-463-3838

Champion Leadership Blog

A 4-Step Process to Eliminate Complaining & Whining in a Small Business Culture, Pt. 4 of 5

In my last post you learned Step 2 in the 4-step Communicate to Quell Complainers Framework. If you missed it go learn Step 2 here now.

This article explains how to use The I.A.O. Situational Assessment, as Step 3 in the process to respectfully coach an individual with a habit of complaining in your work environment (or personal life).

Again the 4-Steps in the complete model are (if you missed the introductory overview article go here):

  1. The E.C.C.O. Redirect Conversation
  2. The 3-C Problem Assessment
  3. The I.A.O. Situational Assessment
  4. The A.I.R. Actionable Decision Model

I.A.O. is an acronym with three components that will assess what is:

  1. In Our Control
  2. Ability to Influence
  3. Out of Our Control

Here’s how you use it:

After you’ve completed The 3-C Problem Assessment and they’ve agreed that it’s an issue they care about and they need to address it.

You’ve got them to acknowledge they know the specific cause, it’s time for Step 3, The I.A.O. Situational Assessment.

This model helps the individual evaluate three things:

  • What is in their control,
  • What they have the ability to influence, and,
  • What is totally out of their control (and yours).

This simple assessment should help them realize that complaining about something without taking action is a waste of time, energy and resources.

The biggest challenge with the control assessment is being true to an individual’s ability to influence.

In many instances people have greater ability to influence than they realize.

They don’t attempt to influence because they don’t have the self-esteem and self-confidence to believe they can, nor do they have the strategies, skills or techniques to do so.

In those instances they develop a learned helplessness mindset.

The next and final step will help them determine what they’re willing to do to bring closure to this situation.

What do you think of Step 3?

In the next post you will learn the final assessment that will allow you to Communicate to Quell Complainers.

In the meantime, leave a comment below and let me know what you think of this concept to this point and any strategies other that have worked for you in these situations.

’til next time, Communicate with Power,

skip-weisman-professional speaker-small business championship coach

Leave a Reply

Your email address will not be published. Required fields are marked *

Claim Your Free REPORT:

"The Employee Motivation Equation"

A Simple 3-Part Formula that Inspires Employees to Contribute Better Than Ever:

Our Clients Include:

Inspired Audience Member Shares His Experience

“You really inspired me! Your keynote address gave me the guts to begin shouting from the mountaintop…

‘Hire me, I am good at what I do!’ ”

Mark Curtis
TV Anchor & Author

The City of Hartford MHIS Division

Satisfied Clients Speak

"The work Skip did with our Information Technologies Division transformed how we communicate and work together, including bringing us a new identity and name, as the city’s Metro Hartford Innovation Services Department.

Skip’s ability to customize his approach and bring flexibility to our specific needs, situation and unique work environment, gave us just what we needed, when we needed it. He’s been a pleasure to work with and brought our organization high-value and a measurable return on our investment."

Sabina E. Sitaru, PMP MISM
Chief Innovation Officer
The City of Hartford & Hartford City Schools