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Responsiveness Can Differentiate You in the Marketplace & Help Your Small Business Beat the Competition Pt. 3

So did you commit to greater responsiveness as a core
value for your work environment?

In my last article I began to make the case for it.

(If you missed it you can read it here)

Responsiveness, is going to become the currency of the century.

Technology is making it so.

What is the expectation for responsiveness today?

How has it changed in the last 20-years?

That’s not going to change any time soon and my fear is it
is definitely going to get worse before it gets better (and that
may never happen).

As the youngest generation begins moving into the workplace,
look out!

As organizational leaders we need to adapt and overcome,
as they teach in the military.

And, as organizational leaders we need to train and coach our
teams to raise the standard for responsiveness now.

BUT, you don’t have to stress over it because there is an
easy remedy most people ignore or forget about.

The key to winning the responsiveness game is simple…

Manage expectations on the front end.

Instead of leaving that responsiveness expectation to chance
get ahead of it.

Give people clarity around what they can expect from you and/or
your people for responsiveness in any situation.

If you are proactive and assertive in proclaiming your response
time, most people will accept your terms.

If you are not, one of two things will happen, you will either:

  1. Surely disappoint them, or
  2. Be at the mercy of their response time demands
    and expectations.

Something to think about?

One of my core values for my business is responsiveness.

The way I stay out of disappointing others or playing their
game for responsiveness is to…

Proactive manage their expectations.

You can do the same.

Clarity with a commitment to communicating to manage other’s
expectations will allow you to take control of your responsiveness.

But first, let’s assess your work environment for responsiveness:
(Grade your organization on a scale of 1-10 in each of the five categories below,
10=can’t get any better)

  • Responsiveness to customers?
  • Responsiveness to coworkers?
  • Responsiveness to cross-department inquiries and requests?
  • Responsiveness to direct reports?
  • Responsiveness to superiors?

Imagine if you were to raise the standard for responsiveness how
would it make a difference?

When committed to and engaged in consistently, and you and your
people master the art of expectation management, it will lead in
to what we all really want…

RESPECT

See the diagram that explains this entire model from my new book here.

Stay tuned for more in two days!

‘til then, Communicate With Power!

 

 

 


Responsiveness Can Differentiate You in the Marketplace & Help Your Small Business Beat the Competition Pt. 2

This article is on a topic that most small business
owners take for granted.

Taking this concept for granted will slowly kill your business.

Step up this approach to doing business and you will beat
your competition, becoming the “go to” company in your
community for what you do.

Take it for granted and you risk defeat.

What is it?

Responsiveness!

In this 21st Century smartphone incessant, instant gratification
world, responsiveness is the currency of business.

Thinking about responsiveness from the perspective of instant
gratification is probably stressing you out already, BUT that
is the wrong way to look at it.

You can be the most responsive company/person in your
industry and community…

You see, The 7 Deadliest Workplace Communication SINs are
getting in the way.

(If you’re not familiar with The 7 Deadliest Workplace
Communication SINs go here to download the guide now.)

The communication sins most impacting your company’s
lack of responsiveness, whether for internal customers or
external customers, include:

  • A Lack of Specificity
  • A Lack of Desirable Behaviors
  • A Lack of Directness & Candor
  • A Lack of Focused Attention
  • A Lack of Immediacy, Urgency, & Promptness

The other two communication sins are peripherally involved, and
the five above are your biggest direct culprits.

If you’d like to learn more about how The 7 Deadliest Workplace
Communication SINs are impacting the lack of clarity in your
organization, and how you can reduce the friction in your work
environment, I have a resource for you.

Go here to learn about how my FREE, no obligation Workplace
Communication Assessment would benefit you and your company.

That’s all for now, next time you’ll learn how continually building
the values of Clarity and Responsiveness into your work
environment will lead to the most important value of all!

 

Stay tuned!

‘til then, Communicate With Power!

 

 

 


The Importance of Responsiveness in Small Business Work Environments – Pt. 1

This article is part one of a two part series on how raising the
standard on the expectation for “responsiveness” can separate
you from your competition, because…

One concept my small business consulting clients and audience
members in my keynotes complain about is…

a lack of responsiveness in today’s business world..

Now, thanks for technology the expectation for responsiveness
is at all time high.

That’s not going to change any time soon and my fear is it
is definitely going to get worse before it gets better (and that
may never happen).

As the youngest generation begins moving into the workplace,
look out!

We need to adapt and overcome, as they teach in the military.

That’s why it’s vital to raise your standard for communication in
your work environment now.

One of the things causing friction that is preventing better
responsiveness is what you learned in my last article…

…a lack of clarity.

So, the power of this model, is explained by this infographic
from my recently published book.

 

 

 

 

 

 

 

 

 

 

Greater clarity that comes from conversations with specificity that occur
with focused attention and are direct and candid about desirable behaviors
(those are 4 communication skills that breakthrough the communication sins
directly impacting
clarity), drives responsiveness.

There are other factors impacting responsiveness in your work environment,
but when you commit to clarity it will solve 80% your responsiveness issues.

I’ll ask the same two fundamental questions here:

  • How is your work environment lacking in responsiveness?
  • What part of your company’s operations would benefit the
    most from greater responsiveness?

What comes to mind?

Responsiveness, just like clarity, permeate every aspect of your
company operations.

Imagine if everyone in your company committed to raising the

standard for responsiveness, such as…

  • Responsiveness to customers?
  • Responsiveness to coworkers?
  • Responsiveness to cross-department inquiries and requests?
  • Responsiveness to direct reports?
  • Responsiveness to superiors?

So, today’s tip for leading your championship work environment is…

Commit to Responsiveness.

This is easier said than done.

Again, there are some of The 7 Deadliest Workplace Communication
SINs
getting in the way.

(If you’re not familiar with The 7 Deadliest Workplace
Communication SINs go here to download the guide now.)

The communication sins most impacting your company’s
lack of responsiveness:

  • A Lack of Specificity
  • A Lack of Directness & Candor
  • A Lack of Desirable Behaviors
  • A Lack of Focused Attention

The other three communication sins are also peripherally involved,
but those four are your biggest culprits.

If you’d like to learn more about how The 7 Deadliest Workplace
Communication SINs
are impacting the lack of clarity in your

Organization, and how you can reduce the friction in your work
environment I have a resource for you.

Go here to learn about how my FREE, no obligation Workplace
Communication Assessment
would benefit you and your company.

That’s all for now, next time you’ll learn more about the power
of Responsiveness that will add a perspective for you.

Stay tuned!

‘til then, Communicate With Power!

 

 

 


The Power of Clarity in Small Business Work Environments

Full disclosure, this is not an original idea of mine.

The credit goes to Ann Latham an internationally recognized
Expert in strategic clarity, Her website and brand is
Uncommon Clarity.

Ann’s book The Clarity Papers is a must-have for developing
clarity across every aspect of your organization.

It’s her work that has inspired me to bring clarity into my
work around communication, because clarity comes from
communication.

In the last email article I asked you to ponder two questions:

  • How is your work environment lacking in clarity?
  • What part of your company’s operations would benefit the
    most from greater clarity?

What answers come to mind?

Stephen M.R. Covey wrote a book, The Speed of Trust, in which
he points to his research on the importance of trust for moving
things forward.

My favorite quote from his book is “as trust goes down, speed
goes and costs go up,” and conversely, “ as trust goes up,
speed goes up and costs go down.”

The same can be said for clarity.

I’d argue that without clarity there can be no trust.

And, yet, as Latham’s work shows, organizational lack of clarity
is at epidemic proportions today.

Which means, the speed of getting things done is much slower
than it should be.

The 21st Century buzzword for this is friction.

Friction is a great term with regard to a lack of clarity in a work
environment.

Think about it.

What happens in your work environment when there is too much
friction?

Friction creates heat, doesn’t it?

Work environments that lack clarity are prone to heated
conversations, aren’t they?

Heated conversations caused by friction slow things down,
meaning its raising the costs of getting things done
(see Communication Cost Calculator in Article #2 in this series).

So, today’s tip for leading your championship work environment is…

Commit to Clarity.

That’s often easier said than done.

You see, The 7 Deadliest Workplace Communication SINs are
getting in the way.

(If you’re not familiar with The 7 Deadliest Workplace
Communication SINs
go here to download the guide now.)

The communication sins most impacting your company’s
lack of clarity:

  • A Lack of Specificity
  • A Lack of Desirable Behaviors
  • A Lack of Directness & Candor
  • A Lack of Focused Attention

The other three communication sins are peripherally involved, but
those four are your biggest culprits.

If you’d like to learn more about how The 7 Deadliest Workplace
Communication SINs
are impacting the lack of clarity in your
organization, and how you can reduce the friction in your work
environment I have a resource for you.

Go here to learn about how my FREE, no obligation Workplace
Communication Assessment
would benefit you and your company.

That’s all for now, next time you’ll learn about the core company
value of Responsiveness.

Stay tuned!

‘til then, Communicate With Power!

 

 

 


The Only 3 Values a Small Business Needs for Success

There are two types of values in all small businesses.

Professed values and perceived values.

Here’s the difference:

  • The professed values are those written on the walls.
  • Perceived values are what people experience in the halls.

When the two are in sync.  It’s magical!

Those are the type of work environments that I call “championship.”
Others might call them “high-performing.”

I’m confident you’ve worked in companies where the professed
values DID NOT match the perceived values.

I hope you’ve also had the opposite experience, too of working
in a championship work environment.

I’m less confident in the latter than the former.

There are an infinite number of potential corporate values so
I won’t bore you with them all here.

I’ll make it easy.

Your small business needs only three core values.

When your company integrates these three core values
nothing else will matter or need be done.

The three are:

  • Clarity
  • Responsiveness
  • Respect

The reason those three are all you need is that living by
those three will get you all you need for your company…

Greater positivity and productivity in the work environment,
which will lead to greater profitability for your company, see
diagram:

 

 

 

 

 

 

 

 

 

 

I’ll leave it there for now and let you ponder those three fundamental
values and how they might make a difference in your company.

Here are two questions to ponder until next time:

  • How is your work environment lacking in those three values?
  • What part of your company’s operations would benefit the
    most from greater clarity, responsiveness, and respect?

Stay tuned!

Next time I’ll explain more about Clarity and how by raising
the standard for communication in your company’s work
environment will get you greater clarity.

I’ll also share some ideas on the many facets of your
business that will benefit from greater clarity.

Stay tuned!

‘til then, Communicate With Power!

 

 

 


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