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Champion Leadership Blog

The Importance of Responsiveness in Small Business Work Environments – Pt. 1

This article is part one of a two part series on how raising the
standard on the expectation for “responsiveness” can separate
you from your competition, because…

One concept my small business consulting clients and audience
members in my keynotes complain about is…

a lack of responsiveness in today’s business world..

Now, thanks for technology the expectation for responsiveness
is at all time high.

That’s not going to change any time soon and my fear is it
is definitely going to get worse before it gets better (and that
may never happen).

As the youngest generation begins moving into the workplace,
look out!

We need to adapt and overcome, as they teach in the military.

That’s why it’s vital to raise your standard for communication in
your work environment now.

One of the things causing friction that is preventing better
responsiveness is what you learned in my last article…

…a lack of clarity.

So, the power of this model, is explained by this infographic
from my recently published book.

 

 

 

 

 

 

 

 

 

 

Greater clarity that comes from conversations with specificity that occur
with focused attention and are direct and candid about desirable behaviors
(those are 4 communication skills that breakthrough the communication sins
directly impacting
clarity), drives responsiveness.

There are other factors impacting responsiveness in your work environment,
but when you commit to clarity it will solve 80% your responsiveness issues.

I’ll ask the same two fundamental questions here:

  • How is your work environment lacking in responsiveness?
  • What part of your company’s operations would benefit the
    most from greater responsiveness?

What comes to mind?

Responsiveness, just like clarity, permeate every aspect of your
company operations.

Imagine if everyone in your company committed to raising the

standard for responsiveness, such as…

  • Responsiveness to customers?
  • Responsiveness to coworkers?
  • Responsiveness to cross-department inquiries and requests?
  • Responsiveness to direct reports?
  • Responsiveness to superiors?

So, today’s tip for leading your championship work environment is…

Commit to Responsiveness.

This is easier said than done.

Again, there are some of The 7 Deadliest Workplace Communication
SINs
getting in the way.

(If you’re not familiar with The 7 Deadliest Workplace
Communication SINs go here to download the guide now.)

The communication sins most impacting your company’s
lack of responsiveness:

  • A Lack of Specificity
  • A Lack of Directness & Candor
  • A Lack of Desirable Behaviors
  • A Lack of Focused Attention

The other three communication sins are also peripherally involved,
but those four are your biggest culprits.

If you’d like to learn more about how The 7 Deadliest Workplace
Communication SINs
are impacting the lack of clarity in your

Organization, and how you can reduce the friction in your work
environment I have a resource for you.

Go here to learn about how my FREE, no obligation Workplace
Communication Assessment
would benefit you and your company.

That’s all for now, next time you’ll learn more about the power
of Responsiveness that will add a perspective for you.

Stay tuned!

‘til then, Communicate With Power!

 

 

 


The Power of Clarity in Small Business Work Environments

Full disclosure, this is not an original idea of mine.

The credit goes to Ann Latham an internationally recognized
Expert in strategic clarity, Her website and brand is
Uncommon Clarity.

Ann’s book The Clarity Papers is a must-have for developing
clarity across every aspect of your organization.

It’s her work that has inspired me to bring clarity into my
work around communication, because clarity comes from
communication.

In the last email article I asked you to ponder two questions:

  • How is your work environment lacking in clarity?
  • What part of your company’s operations would benefit the
    most from greater clarity?

What answers come to mind?

Stephen M.R. Covey wrote a book, The Speed of Trust, in which
he points to his research on the importance of trust for moving
things forward.

My favorite quote from his book is “as trust goes down, speed
goes and costs go up,” and conversely, “ as trust goes up,
speed goes up and costs go down.”

The same can be said for clarity.

I’d argue that without clarity there can be no trust.

And, yet, as Latham’s work shows, organizational lack of clarity
is at epidemic proportions today.

Which means, the speed of getting things done is much slower
than it should be.

The 21st Century buzzword for this is friction.

Friction is a great term with regard to a lack of clarity in a work
environment.

Think about it.

What happens in your work environment when there is too much
friction?

Friction creates heat, doesn’t it?

Work environments that lack clarity are prone to heated
conversations, aren’t they?

Heated conversations caused by friction slow things down,
meaning its raising the costs of getting things done
(see Communication Cost Calculator in Article #2 in this series).

So, today’s tip for leading your championship work environment is…

Commit to Clarity.

That’s often easier said than done.

You see, The 7 Deadliest Workplace Communication SINs are
getting in the way.

(If you’re not familiar with The 7 Deadliest Workplace
Communication SINs
go here to download the guide now.)

The communication sins most impacting your company’s
lack of clarity:

  • A Lack of Specificity
  • A Lack of Desirable Behaviors
  • A Lack of Directness & Candor
  • A Lack of Focused Attention

The other three communication sins are peripherally involved, but
those four are your biggest culprits.

If you’d like to learn more about how The 7 Deadliest Workplace
Communication SINs
are impacting the lack of clarity in your
organization, and how you can reduce the friction in your work
environment I have a resource for you.

Go here to learn about how my FREE, no obligation Workplace
Communication Assessment
would benefit you and your company.

That’s all for now, next time you’ll learn about the core company
value of Responsiveness.

Stay tuned!

‘til then, Communicate With Power!

 

 

 


The Only 3 Values a Small Business Needs for Success

There are two types of values in all small businesses.

Professed values and perceived values.

Here’s the difference:

  • The professed values are those written on the walls.
  • Perceived values are what people experience in the halls.

When the two are in sync.  It’s magical!

Those are the type of work environments that I call “championship.”
Others might call them “high-performing.”

I’m confident you’ve worked in companies where the professed
values DID NOT match the perceived values.

I hope you’ve also had the opposite experience, too of working
in a championship work environment.

I’m less confident in the latter than the former.

There are an infinite number of potential corporate values so
I won’t bore you with them all here.

I’ll make it easy.

Your small business needs only three core values.

When your company integrates these three core values
nothing else will matter or need be done.

The three are:

  • Clarity
  • Responsiveness
  • Respect

The reason those three are all you need is that living by
those three will get you all you need for your company…

Greater positivity and productivity in the work environment,
which will lead to greater profitability for your company, see
diagram:

 

 

 

 

 

 

 

 

 

 

I’ll leave it there for now and let you ponder those three fundamental
values and how they might make a difference in your company.

Here are two questions to ponder until next time:

  • How is your work environment lacking in those three values?
  • What part of your company’s operations would benefit the
    most from greater clarity, responsiveness, and respect?

Stay tuned!

Next time I’ll explain more about Clarity and how by raising
the standard for communication in your company’s work
environment will get you greater clarity.

I’ll also share some ideas on the many facets of your
business that will benefit from greater clarity.

Stay tuned!

‘til then, Communicate With Power!

 

 

 


The Hard Cost of the Poor & Ineffective “Soft Skill” of Communication for Small Business Workplaces

As I mentioned in my last article, there is a hard cost
to the “soft” skill of communication in the workplace.

All the problems small business owners struggle with
regarding employees stem directly from communication,
what too many people call a “soft” skill.

This soft skill causes real hard dollars and cents cost!

Are you tolerating the hard and soft costs of communication in
your workplace?

What are they and how can you calculate those costs so you
know where to look to raise the standards?

The soft costs lead to the hard costs.

The soft costs include:

  • Low employee morale
  • Low employee motivation
  • Low employee engagement
  • Passive-aggressive behavior
  • Employee conflict
  • Lack of follow-through on internal projects
  • Lack of responsiveness in customer service

The hard costs include:

  • All the wasted time each employee accumulates because
    of the soft costs
  • Loss of potential new customers
  • Lost of current customers who find other resources
  • Loss of opportunity for expanding existing customers
    beyond present levels


(If you’d like help distinguishing whether its an ability or attitude issue and the communication issues that may have caused it and how better communication can fix it – let’s have a conversation. To schedule a free, no obligation Workplace Communication Assessment Strategy Session, go here now)


It’s impossible to calculate the hard costs of the bottom three
listed above unless you have a real anecdotal story of a
customer who went away.

A recent new client of mine just lost a $50,000 client. For some
companies that’s not a big deal. But, for a company generating
only $1.2 million in annual revenue, that’s significant.

We’re meeting in a few days to debrief the situation so they can
learn from it without blaming anyone or anyone losing their job.

But, for the first one on the list “all the wasted time each
employee accumulates because of the soft costs,” that is
easily calculated.

In my book A New Standard for Workplace Communication:
Overcoming The 7 Deadliest Communication SINs I’ve included
a Communication Cost Calculator worksheet you can use to
calculate the cost of lost productivity in your work environment due
to the soft costs caused by a low standard for communication.

If you’d like the worksheet that is included in the book, buy the book!

Just kidding! 😉

If you’d like it, simply email me at
Skip@WorkplaceCommunicationExpert.com and put
“communication cost calculator” in the subject line.

It’s pretty easy, though, you can do it on a napkin, just do this:

  1. Estimate the number of hours you think the average employee
    wastes each day.
  2. Multiply that by the number of days they work each year.
  3. Multiply the sum of 1 & 2 by the number of employees at
    your company.
  4. Multiply the sum of that by the average employees’ hourly
    salary and benefits package.
  5. Whatever number you get after the calculation I would then
    add 50% because you’re probably underestimating.

The reason this is so important is because small business
owners, and others in their work environments, typically:

…take communication for granted, and think its just something
that has to be tolerated.

Don’t you think that’s sad?

I do!

Workplaces could be so much more positive, productive, and
profitable if there was a higher expectation for communication
in the small business work environment.

When the standard of communication is raised and people are
provided with guidance on how to communicate with higher-level
interpersonal communication skills results rise.

It impacts your work environment in three ways and in my next article
you’ll learn about those three contexts and how they impact.

Stay tuned!

‘til then, Communicate With Power!

P.S. – Remember, if you’d like a copy of the
Communication Cost Calculator that’s in my new book,
simply email me at Skip@WorkplaceCommunicationExpert.com
with “communication cost calculator” in the subject line.


(If you’d like help distinguishing whether its an ability or attitude issue and the communication issues that may have caused it and how better communication can fix it – let’s have a conversation. To schedule a free, no obligation Workplace Communication Assessment Strategy Session, go here now)


 


It’s Time for Small Business Leaders to Set a New Standard for Workplace Communication

When it comes to communication in the small business workplace, you need to
stop tolerating and start initiating.

What I mean by that is most small business owners are reactive
and on the defensive when dealing with how their employees behave
and perform on the job.

The more small businesses I become more intimately involved
with helping improve communication in their work environments
the more appalled I become at the low expectations business
owners have for communication at their companies.

Small business owners tolerate a lot.

What are you tolerating in your workplace?

What I mean by that is that you probably don’t realize
how low expectations for communication in a work environment
impact your employees and their ability to do the best
job they can.


(If you’d like help distinguishing whether its an ability or attitude issue and the communication issues that may have caused it and how better communication can fix it – let’s have a conversation. To schedule a free, no obligation Workplace Communication Assessment Strategy Session, go here now)


It’s time to stop the insanity and get serious about communication
in the workplace, the good, the bad and the ugly.

First, there are three contexts of communication that impact your
small business, you must pay attention to:

  • IT Communication – are the hardware devices able to facilitate the flow of information effectively. Is the software 
compatible with the devices and whatever other software 
pieces that need to interact? Are the devices as up-to-date 
technologically as they need to be (you don’t need the 
latest and greatest but it should be relatively current.).
  • Process and Flow – does the company have a system for 
disseminating the right information to the right people at the 
right time so they can do the best job possible and put out the 
best impression for themselves and the company out to the
community?
  • Interpersonal communication – what is communication like 
between co-workers and colleagues in the workplace and
 between company leaders and managers and their direct
 reports? Is it positive and productive? Is it civil? 
Does it allow people to feel supported and respected, etc.?

Typically, my audiences tell me the context that causes the biggest
frustrations, challenges, and issues is interpersonal communication.

That context also seems to be where most small business
leaders struggle, too.

It’s the place where the low standards of expectations lie, and
where the tolerations of the impact are most felt.

This manifests in many ways, such as employee conflicts with the
manager or business owner expected to play “referee” to “make the
call” for one side or the other.

This is not where you should be because, you know, the person most
booed in an arena or stadium is the referee. You don’t want to be
booed in your own company.

I also frequently hear how passive-aggressive behavior is pervasive
today’s workplace.

Many small business leaders struggle with how to address it.

They wish they could get people to follow through and be responsive
to requests from their colleagues, co-workers, bosses, and customers.

What about you?

There is way too much chasing and waiting, waiting and chasing.

Communication comes with real costs to a business’ bottom line.

What do you notice regarding communication in your workplace?

If you were to set a new standard for communication in your
workplace, what areas would you choose?

My next article will discuss the real “hard” costs of tolerating a
low standard of communication in your workplace.

Stay tuned.

 

 


(If you’d like help distinguishing whether its an ability or attitude issue and the communication issues that may have caused it and how better communication can fix it – let’s have a conversation. To schedule a free, no obligation Workplace Communication Assessment Strategy Session, go here now)


 


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