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Wrong type or style of communication in workplace

The Wrong Type/Style of Communication in the Small Business Workplace

This week ends the three part series on the three different types of communication in the small business workplace. (To view Part 1 on “Too Little Communication” go here, and for Part 2 on “Too Much Communication” go here).

The final aspect is the wrong type/style of communication.

This probably causes more problems in the small business workplace than the other two.

It comes in many different forms and in the context of The 7 Deadliest Communication Sins falls under Communication Sin #2 A Lack of Desirable Behaviors, Communication Sin #4 A Lack of Respectful ReBUTtals, Communication Sin #5 A Lack of Focused Attention, and Communication Sin #6 A Lack of Appropriate Tone & Body Language.3CommonCommunicationIssues_WRONGSTYLE

One of the biggest communication complaints I receives is people hiding behind email and engaging in on-going email exchanges that become an email conversation.

Have you ever engaged in an email conversation that, in looking back, both parties would have been better served walking down the hallway or picking up the phone?

If so, that was the wrong type or style of communication.

The second biggest complaint I receive is around passive-aggressive communication.

Have you been the victim of a hurtful sarcasm, or had someone agree to follow through on a request of your that just never manifested?

Have you ever been the victim of someone raising their voice or yelling in the workplace, either directly or indirectly?

What about someone multi-tasking when having a conversation with you, such as typing a text or email on their smartphone?

All these examples are the wrong type or style of communication.

It is imperative that small business workplaces create an expectation around communication.

You can do this by facilitating group conversations with team members to identify what great communication would be like between everyone.

Together make a list of 6-10 items that are the most important types and styles of communication you want to ensure are part of your team culture and create an agreement to work towards maintaining it.

Make sure everyone on the team also agrees to being held accountable to the communication style they engage in and will be open to peer-to-peer feedback.

If you like a change to assess communication in your workplace you can take a simple 11-question quiz.

Take the quiz now at this link The Ultimate Workplace Communication Quiz


For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast that launched last month.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode was released , Tuesday, January 17.

The first episode is with strategy and innovation expert Kaihan Krippendorff the author of the best seller, OutTThink the Competition.

Additionally, we’ll be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Too Much Communication in the Small Business Workplace

Last week’s blog article delved deeper into the first of  three main contexts of communication issues in small business workplaces, too little communication.

This week is about the other size of the spectrum, too much communication.

Some people believe you can never communicate too much, and…

If you’ve ever been in a conversation where someone droned on so long that you lost the point of their supposed message, and your mind checked out, then you were the victim of one type of “too much communication.”

3CommonCommunicationIssues_TOOMUCH

In small businesses often, too much communication also comes in the realm of new priorities being announced or asked for every day without addressing the priority communicated the day before.

So, priorities get stacked upon each other and team members charged with taking action towards them become confused. This confusion causes paralysis and all priorities become in danger of moving forward.

Often, when mixed messages around priorities hit the small business work environment, employees who are subordinate to the business owner or other supervisors, are fearful of asking for clarity, which prevents their communication falling back into the problem of “too little communication.”

Have you ever received an email that was paragraphs and paragraphs and paragraphs long, explaining everything you supposedly need to know about a situation.

When you receive them, do you actually read them? How much of them? Not much I was surmised.

Again, too much communication.

Whenever we communicate we must be cognizant of the subject and the recipient and communicate only the essentials, keeping it succinct, direct and to the point.

Now, like last time, in terms of The 7 Deadliest Communication Sins this, too, surprisingly falls under A Lack of Specificity, since all that superfluous verbiage causes the message and its specifics to get lost.

It, too, also has roots in A Lack of Directness & Candor as too much communication often comes because people are beating around the bush telling an entire backstory trying to rationalize and justify what they’re trying to tell you.

What is your experience around “too little communication” as an issue in your organizations?

What suggestions do you have for being more succinct in your communication to avoid “too much communication?”

Please leave a comment below and help explore this workplace communication challenge.


For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast launching this week.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode was released , Tuesday, January 17.

The first episode is with strategy and innovation expert Kaihan Krippendorff the author of the best seller, “OutTThink the Competition.”

Additionally, we’ll be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Too Little Workplace Communication

Too Little Communication in the Small Business Workplace

Two weeks ago I posted here about the three main contexts of communication issues in small business workplaces.

If there is one complaint I hear more than any other in facilitating conversations around improving communication in small business work environments, it is this one.

This comes in various forms, such as:

  • the business owner/leader failing to share their vision for the company’s future;
  • the business owner/leader communicating about expectations for work hours around the upcoming holidays;
  • the business owner/leader being clear about performance and behavior expectations in the workplace;
  • Co-workers withholding information others need to do their jobs successfully, and doling out information in bits and pieces only elaborating and going deeper when asked multiple times or directly;
  • Passive-aggressive communication in the form of agreeing to provide information and procrastinating or deliberately ‘forgetting.’Too Little Workplace Communication

Some malicious and egregious while others are simply personality styles and innocent approaches.

At one of my clients a few years ago I heard complaints that frontline employees had learned of company initiatives from customers when they came in asking about a new program.

This made both the employee and the organization look bad in front of customers.

Too little information also comes in play among co-workers often who withhold information for “job security” and control issues believing that if others have to go through their role is secure.

When it’s malicious it is often due to a low-trust work environment where everyone goes into survival mode.

Other times the passive-aggressiveness is a way to hurt co-workers with whom one has a grudge, or is due to one’s own insecurities.

In terms of The 7 Deadliest Communication Sins this obviously falls under A Lack of Specificity.

It also has roots in A Lack of Directness & Candor as often the communication is non-direct, superficial and too generic, which also causes people to mind-read and make assumptions.

A lack of transparency in organizations fits into this category also.

Often the lack of transparency comes in terms of a company’s strategy, the reasons behind change initiatives, and individual and organizational performance metrics.

This readily leads to the rumor mill and gossip taking root and spreading.

What is your experience around “too little communication” as an issue in your organizations?

What suggestions do you have to open up communication to overcomes those challenges?

Please leave a comment below and help explore this workplace communication challenge.


For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast launching this week.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode was released , Tuesday, January 17.

The first episode is with strategy and innovation expert Kaihan Krippendorff the author of the best seller, “OutTThink the Competition.”

Additionally, we’ll be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Your Championship Company Podcast – Episode 1 – Kaihan Krippendorff

YCC_Podcast

KaihanKrippendorffEpisode 1:
Kaihan Krippendorff OutThinker.com

Author of:
OutThink the Competition

Dr. Kaihan Krippendorff, business strategist, keynote speaker, consultant, and best-selling author of four books, most recently Outthink the Competition (John Wiley, 2012). A former McKinsey & Company consultant, he now writes one of the most popular blogs on FastCompany.com, “Outthinkers”, and is a recognized expert on innovation, business strategy, and creativity, appearing in key business media outlets including Fox Business, National Public Radio, Bloomberg, Businessweek, Bloomberg Radio, and more.

Key Thing You Will Learn:
The 5 questions to ask to “out think” your competition.
How to find The 4th Option your competition can’t or won’t think about.

Resources:
The Book: OutThink the Competition
Kaihan’s Strategic 8-Part OutThinking Tool:
email Kaihan to request it for free at Kaihan@OutThinker.com

For Future Episode Notification:
Future episodes will only be sent to those who request a subscription.
To subscribe sign up here

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


3 Common Workplace Communication Issues

Simplify Workplace Communication Down to These 3 Basic Issues

As a big ice hockey fan one of the phrases I hear a lot from the coaches and players when things aren’t going well is “we have to simplify our game.”

It’s the same when communication isn’t going well in your workplace.

So, this will be a simple communication assessment tip for you.

There are three fundamental types of communication issues you may be experiencing, it’s either:

3 Common Workplace Communication Issues

  1. Too Little Communication:
    This commonly referred to as a “lack of communication.” This creates mind-reading & assumptions being made, and the rumor mill.
  2. Too Much Communication:
    Creates confusion, lack of clarity around priorities, mixed-messages, duplication of efforts.
  3. Wrong Type/Style of Communication:
    Often the medium doesn’t match the message or the audience/recipient, tone and body language is inappropriate, the communication occurs in the wrong environment, etc.

Where do you find most of your workplace communication problems? Please leave a comment below and add to the discussion.

For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast launching this week.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode will be released tomorrow, Tuesday, January 17.

The first episode is with strategy and innovation expert Kaihan Krippendorff the author of the best seller, “OutTThink the Competition.”

Additionally, we’ll be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


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