This seems like a no-brainer. But, if I didn’t come across these issues in real life coaching situations I wouldn’t bring them up.
Leadership Training program two of my participants described two separate situations in which their boss raised their voice and communicated in a very condescending and disrespectful manner in an open meeting with other staff members.
This raised the question as to whether it is ever appropriate to raise one’s voice in a conversation. I posed the question to the group of 14 and the consensus was that “no” it was never appropriate to use that type of tone.
Another participant, an up and coming leader in the company in which I was working, described another situation in which a sarcastic tone was often the norm in communicating to one of his team members. Again, it was agreed that sarcasm was low on the respect scale.
Amazingly, all leaders know communication is vital in successfully leading others and in being able to gain buy-in and commitment for what needs to be accomplished. Despite this knowledge, communication behavior is often not what it needs to be.
I’m sure leaders that are consistently communicating with inappropriate tone would argue that it comes from stress and frustration in the moment and often times they are regretful afterward. However, despite apologies, which are often poorly delivered, significant relationship damage occurs and trust is sabotaged. Additionally, the communication habit rarely changes and usually resurfaces again.
Recently, I sat down and identified seven (7) vital leadership communication mistakes in which leaders regularly engage that kill an organization’s culture. This issue with appropriate voice tone is just one of the five.
To learn the other four and what to do about them, today I’m releasing my latest White Paper Report “The 7 Deadliest Sins of Organizational Leadership Communication.” These kill organizational communication, increase workplace conflict, ruin employee morale and productivity and create a toxic work environment.” It is available for free download at this link .