Cynicism and skepticism in small business work environments are the biggest detriments to getting employees involved in initiatives to make changes and improve operations and organizational culture.
Long time employees have “been there, done that” as the business owner brings in the flavor of the month to try something he or she just learned at their latest industry conference or Vistage peer coaching session.
That’s why Step 5 in Your I.D.E.A.L. Work Environment System, the “L” is SO important.
To this stage you have:
- Had your staff in Identify the characteristics, traits of the type of environment they would like to work in;
- Determined, with the help of your staff, all the things that up to this point have been preventing your ideal work environment from manifesting;
- Engaged and Enrolled your staff in incorporating creating the support documents and processes that will set the new standard for behaviors, attitudes and performance moving forward in the new work environment moving forward.
- Applied the transformative Clean Slate Strategy, which allows everyone in the work environment to get a fresh start with a commitment accountability to the new attitude, behavior and performance standards.
And now you are ready for Step 5, the “L.”
(If you’d like to read the original article with the complete overview of the concept of Your I.D.E.A.L. Work Environment, go here to read the article titled, “Does the IDEAL Small Business Work Environment Exist?)
Step 5 may be the most important step of all.
Of course, this step is meaningless without the first four, so maybe not.
But, I’m sure you will agree that with the investment in time, energy and resources you put into the first four steps, sustenance and maintenance of what you just created is vital.
Plus, it’s very important to note that once you go through the process of the first four steps, there is really no going back to do this again in a few months.
A Clean Slate Strategy every 90-180 days is an exercise in futility. It will only exacerbate the cynicism and skepticism in the small business work environment.
You really can only do this process maybe every 10 years after personnel have changed enough you need to recalibrate.
But, if you consistently apply Step #5 recalibrating after 5, 10 or even 20 years is unnecessary.
Step #5 is to Look & Listen at what’s going on in the environment to monitor the evolution of the application of what’s been put in place.
This involves three key areas:
- Continually engaging the staff in individual and group conversations about what’s working and what’s not, and making course corrections;
- Ensuring prompt, direct, candid communication is engaged in at, and across all, levels of personnel when attitudes, behaviors and performance occurs counter to the desired culture definition (this should be happening through the implementation of the Position Results Scorecards and the related Position Results Scorecard Conversations)
- Applying the “Trading Deadline” to those on the staff unable or unwilling to meet your company’s IDEAL Work Environment standards. This is part of the Small Business Championship Game Plan System. (I wrote about it in a 3-part blog series in August, 2015 starting with this one.
That’s it, the 5-Step I.D.E.A.L. Work Environment System! What do you think?
If you’d like to have the playbook on creating Your I.D.E.A.L. Work Environment you can request the free report titled, Your I.D.E.A.L. Work Environment Manifesto at www.IdealWorkEnvironment.com
Be sure to leave a comment below with the characteristics you’d like to see in your “ideal work environment.”
’til next time, Communicate with Power,