Call Us Today: 845-463-3838

Champion Leadership Blog

A 4-Step Process to Eliminate Complaining & Whining in a Small Business Culture

During a conference seminar last week on The 4 Conversations an audience member, Lorraine, challenged me.

It was a moment I needed to draw upon my improvisation skills learned a few years ago practicing with an Improv comedy troupe.

Lorraine, in response to my offering the audience a conversation model called The E.C.C.O. Redirect Conversation, raised her hand and said, “This is all well and good but no one just goes away this easy.”

“What can we do when someone continues to complain and whine about things that are out of our control and I’m the “wrong” person for them in this “wrong” conversation?

Have you ever had to deal with these type people in your workplace?

What do you do?

You have three options:

  • Continue to waste your time, their time, and the company’s time and resources by enabling their behavior.
  • Turn them away with no empathy or compassion, which will most likely ruin a relationship you and they need to work together.
  • Coach them through their challenge to empower them to make their best decision to deal with the situation.

How do you move them beyond their negative, limited mindset that is stirring up trouble taking everyone in the workplace down with them?

You apply a 4-step process I offered Lorraine.

To keep the articles short and manageable, you will receive this four-step process one at a time over the next four articles every couple of days.

Each coaching conversation model can stand on its own depending on the situation and when applied in sequence can be a powerful tool to move people beyond stuck states.

It is a systematic process that must applied in this order:

  1. The E.C.C.O. Conversation Redirect
  2. The 3-C Problem Assessment
  3. The I.A.O. Situational Assessment
  4. The A.I.R. Actionable Decision Model

Go here to learn the first step to quell complainers in your small business workplace, The E.C.C.O. Conversation Redirect.

Stay tuned. Leave a message below with any questions you’d like me to address about these situations, or any suggestions you have with strategies you’ve applied that have worked for you.

’til next time, Communicate with Power,

skip-weisman-professional speaker-small business championship coach

There are 4 comments. Add yours.

  1. Chieh-Min Lee

    Continually communicate with complainer to understand what does he want. Let him understand current situation. Set our goal to do it.

    • Skip Weisman

      Chieh-Min Lee,
      Thank you for your comments and suggestions. I’m pleased you were inspired to leave a comment here with your ideas. I look forward to your feedback as you learn the 4-step process I’ve developed that will make your approach even better and more refined.
      Skip

  2. Jay Leavitt

    Look forward to reading more about E.C.C.O.

    • Skip Weisman

      Jay, it’s coming, should be in your email for you today!
      Skip

Leave a Reply

Your email address will not be published. Required fields are marked *

Claim Your Free REPORT:

"The Employee Motivation Equation"

A Simple 3-Part Formula that Inspires Employees to Contribute Better Than Ever:

Our Clients Include:

Inspired Audience Member Shares His Experience

“You really inspired me! Your keynote address gave me the guts to begin shouting from the mountaintop…

‘Hire me, I am good at what I do!’ ”

Mark Curtis
TV Anchor & Author

The City of Hartford MHIS Division

Satisfied Clients Speak

"The work Skip did with our Information Technologies Division transformed how we communicate and work together, including bringing us a new identity and name, as the city’s Metro Hartford Innovation Services Department.

Skip’s ability to customize his approach and bring flexibility to our specific needs, situation and unique work environment, gave us just what we needed, when we needed it. He’s been a pleasure to work with and brought our organization high-value and a measurable return on our investment."

Sabina E. Sitaru, PMP MISM
Chief Innovation Officer
The City of Hartford & Hartford City Schools