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To Create a Championship Culture in Your Small Business Model a Real Champion

Championship performance in small business & on the athletic field follows the same strategiesFor a model to build a championship small business company culture look no further than the Chicago Cubs.

Between 2011 through 2014, the Cubs lost more than 60% of their games.

In 2015 and 2016 the Cubs won more than 60% of their games; winning the franchise’s first World Series Championship in 108 years.

The championship ended the longest non-championship streak in the history of professional sports in North America, and maybe the entire world.

You can take the exact path to championship performance.

The Cubs’ transformation started with the design of the company culture.

Theo Epstein, who became the youngest general manager in Major League Baseball history in 2002 when we took over the Boston Red Sox at the age of 28, orchestrated the Cubs’ organizational transformation.

Epstein led the Red Sox’ to end their championship drought after a measly 86 years when they won the 2004 World Series.

In both instances Epstein created championship performance on the baseball diamond by first designing a championship culture.

Upon being hired by the Cubs he created a culture manifesto called “The Cubs Way.”

It defined the culture, focusing on three objectives:

  • Winning the World Series
  • Being a “good neighbor”
  • Preserving Wrigley Field (their historic, aging, cathedral of a stadium)1

To achieve those objectives he first put in place criteria for recruiting personnel based on personal character.

One of the key character traits that required a deep assessment was resiliency and response to adversity.

Those are important because the best baseball players fail 70% of the time, and for sales personnel the rejection rate is even worse.

Secondly Epstein established a system around specific performance accountabilities that was the same for the athletes and the administrative staff.

All of those components, plus a commitment to a highly transparent approach to communication2 led to a high-trust culture allowing for a very positive and resilient culture.

The Results: Almost 5 years to the day Epstein was hired, the Cubs won their first championship in 108 years.

It took three years for the culture change to begin paying dividends.

Today, the Cubs are recognized as the best team in baseball and favored to win again.

The lesson here for every small business owner is:

  1. to start with character in building your team and
  2. build the team with clear performance goals, accountability to them, and
  3. provide consistent feedback for coaching and development.

In 2007 I created my own manifesto to help small business owners create championship performance in companies.

It’s called The 3 Strategies of Championship Organizations and creates the foundation Your Small Business Championship Game Plan. If you’d like a free copy, click here.

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach

 

 

 

Footnotes:

1 http://www.4sighthealth.com/the-cubs-way-lessons-in-leadership-cultural-change-and-performance-improvement/

2 http://chicago.cbslocal.com/2017/03/15/cubs-theo-epstein-transparent-culture-is-best-way-to-build-an-organization/

 


Your Championship Company Podcast – Episode 3 – Ron Friedman

YCC_Podcast

RonFriedmanEpisode 3:
Ron Friedman
, Ph.D.
Best Selling Author

Author of:
The Best Place to Work: The Art & Science of Creating an Extraordinary Workplace

Ron Friedman, Ph.D., is an award-winning social psychologist who specializes in human motivation. He has served on the faculty of the University of Rochester, Nazareth College, and Hobart and William Smith Colleges, and has consulted for some of the world’s most successful organizations. Popular accounts of his research have appeared on NPR and in major newspapers, including the New York Times, Washington Post, Boston Globe, The Globe and Mail, The Guardian, as well as magazines such as Men’s Health, Shape, and Allure. He is a frequent contributor to Harvard Business Review, Fast Company, Forbes, and Psychology Today.

Key Things You Will Learn:

  • Why small business owners should be encouraging employees to build close relationships in the workplace.
  • What video games can teach us about creating a championship work environment.
  • What the research shows about our need to be happy at work and how it makes a difference.

Ron Friedman Interview:
Interview Recording (click to stream on web / right click to download & save)

Resources:

For Future Episode Notification:
Future episodes will only be sent to those who request a subscription.
To subscribe sign up here

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


3 Causes of Entitlement Mindsets in Small Business (Hint: It’s Not a Generational Issue)

One of my most popular seminars the last 12-months has been Managing Multi-Generations in a 21st Century Work Environment and one of the big issues that came up was “entitlement mindsets.”

Realize that 29 of the 30 session attendees were Generation X and Baby-Boomers. We had just one Millennial.

Most of the comments on entitlement mindsets were about the Millennial generation, until I asked if there were entitlement mindsets from any other generation in their workplaces. Everyone agreed there was.

It’s not a generational issue.

Blaming this on generations deflects responsibility from company leadership.

What it is, is, a hiring and performance management issue.

One of my newer clients has an issue with more senior members of their staff historically have avoided any growth opportunities to learn new skills who are just hanging on ’til retirement.

After that seminar, and hearing comments from participants on what was happening in their work environments I thought about what caused an entitlement mindset in a workplace.

I think there are three primary causes:

  • Leadership focusing on office face-time instead of productivity around clearly defined results. What gets measured in these environments is people who are on-site during the required number of hours or beyond the required hours, but nothing other than time on-site is measured to track contribution.
  • Leadership focusing on longevity and seniority instead of productivity around clearly defined goals. Just because someone has been an employee for a long period of time and may have the most seniority doesn’t mean they are entitled to the same or more benefits as anyone else. Yet, many employees see it that way and company leaders continue to tolerate it.
  • Leadership continually providing upward salary adjustments and even offering bonuses without tying them to productivity around clearly defined results.

I think you can see the common point across all three causes. It’s all due to a lack of productivity being tied to clearly defined results.

How does your small business workplace fare in regards to those three causes of “entitlement mindset?”

Leave a comment below and help me continue the conversation.


For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast launching this week.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode was released , Tuesday, January 17.

The upcoming third episode is to be released on March 14th is with PH.D. and best-selling author Ron Friedman who wrote Best Place to Work: The Art & Science of Creating an Extraordinary Workplace.

If you want to create a Championship Company and workplace, you are going to want to sign up and join us for the podcast.

Also starting on March 1, 2017 I will be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once you sign up for the podcast subscription.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Workplace Communication & Ladder of Inference

The Ladder of Inference: A Process for Understanding How You Communicate

Ever wonder why you react a certain way in certain situations?

Ever notice that there are certain situations and people that “push your buttons” and “cause” you to react in similar ways?Many years ago I was exposed to a communication model that explained it, and s

Many years ago I was exposed to a communication model that explained it. For some reason I put it aside and almost forgot about it.

Well, I’ve been looking for new content for the 2017 edition of my Communication Power for Leaders: 3 Levels of Communication Influence live online virtual training course and found it again.Workplace Communication & Ladder of Inference

It’s called the Ladder of Inference. It’s a model and term coined by former Harvard Business School professor and business theorist.

It speaks directly to how and why the actions and communication of others pushes our buttons ‘causing us to react similarly in similar situations.

I didn’t want to wait to ’til I created my own video on the subject so I found a good one for you here:

This will definitely be a part of the 2017 Communication Power for Leaders: 3 Levels of Communication Influence Training coming in a few months. In case you’re wondering it fits squarely in Level 1 Communication.


For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast launching this week.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode was released , Tuesday, January 17.

The upcoming third episode is to be released on March 14th is with PH.D. and best-selling author Ron Friedman who wrote Best Place to Work: The Art & Science of Creating an Extraordinary Workplace.

If you want to create a Championship Company and workplace, you are going to want to sign up and join us for the podcast.

Also starting on March 1, 2017 I will be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Your Championship Company Podcast – Episode 2 – Jason Cass

YCC_Podcast

Jason Cass - The Grow ProgramEpisode 2:
 Jason Cass
The Grow Program

Author of:
Customer Service Is Just Foreplay

Jason Cass is probably the most innovative owner of an independent insurance agency in North America. He started his own agency in 2010 and has built it completely on social and digital marketing and branding. He is transforming the independent insurance industry by raising the bar on customer service to mitigate and overcome the commoditization of the property and casualty insurance.

What he’s doing for his industry is absolutely transferrable to any other small business and you need to hear what Jason has to say as we will discuss the strategies in his book “Customer Service is Just Foreplay.”

Jason Cass Interview:
Interview Recording (click to stream on web / right click to download & save)

Key Thing You Will Learn:

  • Why customer service isn’t enough to stay relevant in 2017.
  • How to create a customer experience that keeps people coming back and takes a commoditized product and makes it special.
  • How to know exactly what’s most important to your best potential customers

Resources:

For Future Episode Notification:
Future episodes will only be sent to those who request a subscription.
To subscribe sign up here

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Wrong type or style of communication in workplace

The Wrong Type/Style of Communication in the Small Business Workplace

This week ends the three part series on the three different types of communication in the small business workplace. (To view Part 1 on “Too Little Communication” go here, and for Part 2 on “Too Much Communication” go here).

The final aspect is the wrong type/style of communication.

This probably causes more problems in the small business workplace than the other two.

It comes in many different forms and in the context of The 7 Deadliest Communication Sins falls under Communication Sin #2 A Lack of Desirable Behaviors, Communication Sin #4 A Lack of Respectful ReBUTtals, Communication Sin #5 A Lack of Focused Attention, and Communication Sin #6 A Lack of Appropriate Tone & Body Language.3CommonCommunicationIssues_WRONGSTYLE

One of the biggest communication complaints I receives is people hiding behind email and engaging in on-going email exchanges that become an email conversation.

Have you ever engaged in an email conversation that, in looking back, both parties would have been better served walking down the hallway or picking up the phone?

If so, that was the wrong type or style of communication.

The second biggest complaint I receive is around passive-aggressive communication.

Have you been the victim of a hurtful sarcasm, or had someone agree to follow through on a request of your that just never manifested?

Have you ever been the victim of someone raising their voice or yelling in the workplace, either directly or indirectly?

What about someone multi-tasking when having a conversation with you, such as typing a text or email on their smartphone?

All these examples are the wrong type or style of communication.

It is imperative that small business workplaces create an expectation around communication.

You can do this by facilitating group conversations with team members to identify what great communication would be like between everyone.

Together make a list of 6-10 items that are the most important types and styles of communication you want to ensure are part of your team culture and create an agreement to work towards maintaining it.

Make sure everyone on the team also agrees to being held accountable to the communication style they engage in and will be open to peer-to-peer feedback.

If you like a change to assess communication in your workplace you can take a simple 11-question quiz.

Take the quiz now at this link The Ultimate Workplace Communication Quiz


For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast that launched last month.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode was released , Tuesday, January 17.

The first episode is with strategy and innovation expert Kaihan Krippendorff the author of the best seller, OutTThink the Competition.

Additionally, we’ll be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Too Much Communication in the Small Business Workplace

Last week’s blog article delved deeper into the first of  three main contexts of communication issues in small business workplaces, too little communication.

This week is about the other size of the spectrum, too much communication.

Some people believe you can never communicate too much, and…

If you’ve ever been in a conversation where someone droned on so long that you lost the point of their supposed message, and your mind checked out, then you were the victim of one type of “too much communication.”

3CommonCommunicationIssues_TOOMUCH

In small businesses often, too much communication also comes in the realm of new priorities being announced or asked for every day without addressing the priority communicated the day before.

So, priorities get stacked upon each other and team members charged with taking action towards them become confused. This confusion causes paralysis and all priorities become in danger of moving forward.

Often, when mixed messages around priorities hit the small business work environment, employees who are subordinate to the business owner or other supervisors, are fearful of asking for clarity, which prevents their communication falling back into the problem of “too little communication.”

Have you ever received an email that was paragraphs and paragraphs and paragraphs long, explaining everything you supposedly need to know about a situation.

When you receive them, do you actually read them? How much of them? Not much I was surmised.

Again, too much communication.

Whenever we communicate we must be cognizant of the subject and the recipient and communicate only the essentials, keeping it succinct, direct and to the point.

Now, like last time, in terms of The 7 Deadliest Communication Sins this, too, surprisingly falls under A Lack of Specificity, since all that superfluous verbiage causes the message and its specifics to get lost.

It, too, also has roots in A Lack of Directness & Candor as too much communication often comes because people are beating around the bush telling an entire backstory trying to rationalize and justify what they’re trying to tell you.

What is your experience around “too little communication” as an issue in your organizations?

What suggestions do you have for being more succinct in your communication to avoid “too much communication?”

Please leave a comment below and help explore this workplace communication challenge.


For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast launching this week.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode was released , Tuesday, January 17.

The first episode is with strategy and innovation expert Kaihan Krippendorff the author of the best seller, “OutTThink the Competition.”

Additionally, we’ll be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Too Little Workplace Communication

Too Little Communication in the Small Business Workplace

Two weeks ago I posted here about the three main contexts of communication issues in small business workplaces.

If there is one complaint I hear more than any other in facilitating conversations around improving communication in small business work environments, it is this one.

This comes in various forms, such as:

  • the business owner/leader failing to share their vision for the company’s future;
  • the business owner/leader communicating about expectations for work hours around the upcoming holidays;
  • the business owner/leader being clear about performance and behavior expectations in the workplace;
  • Co-workers withholding information others need to do their jobs successfully, and doling out information in bits and pieces only elaborating and going deeper when asked multiple times or directly;
  • Passive-aggressive communication in the form of agreeing to provide information and procrastinating or deliberately ‘forgetting.’Too Little Workplace Communication

Some malicious and egregious while others are simply personality styles and innocent approaches.

At one of my clients a few years ago I heard complaints that frontline employees had learned of company initiatives from customers when they came in asking about a new program.

This made both the employee and the organization look bad in front of customers.

Too little information also comes in play among co-workers often who withhold information for “job security” and control issues believing that if others have to go through their role is secure.

When it’s malicious it is often due to a low-trust work environment where everyone goes into survival mode.

Other times the passive-aggressiveness is a way to hurt co-workers with whom one has a grudge, or is due to one’s own insecurities.

In terms of The 7 Deadliest Communication Sins this obviously falls under A Lack of Specificity.

It also has roots in A Lack of Directness & Candor as often the communication is non-direct, superficial and too generic, which also causes people to mind-read and make assumptions.

A lack of transparency in organizations fits into this category also.

Often the lack of transparency comes in terms of a company’s strategy, the reasons behind change initiatives, and individual and organizational performance metrics.

This readily leads to the rumor mill and gossip taking root and spreading.

What is your experience around “too little communication” as an issue in your organizations?

What suggestions do you have to open up communication to overcomes those challenges?

Please leave a comment below and help explore this workplace communication challenge.


For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast launching this week.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode was released , Tuesday, January 17.

The first episode is with strategy and innovation expert Kaihan Krippendorff the author of the best seller, “OutTThink the Competition.”

Additionally, we’ll be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Your Championship Company Podcast – Episode 1 – Kaihan Krippendorff

YCC_Podcast

KaihanKrippendorffEpisode 1:
Kaihan Krippendorff OutThinker.com

Author of:
OutThink the Competition

Dr. Kaihan Krippendorff, business strategist, keynote speaker, consultant, and best-selling author of four books, most recently Outthink the Competition (John Wiley, 2012). A former McKinsey & Company consultant, he now writes one of the most popular blogs on FastCompany.com, “Outthinkers”, and is a recognized expert on innovation, business strategy, and creativity, appearing in key business media outlets including Fox Business, National Public Radio, Bloomberg, Businessweek, Bloomberg Radio, and more.

Key Thing You Will Learn:
The 5 questions to ask to “out think” your competition.
How to find The 4th Option your competition can’t or won’t think about.

Resources:
The Book: OutThink the Competition
Kaihan’s Strategic 8-Part OutThinking Tool:
email Kaihan to request it for free at Kaihan@OutThinker.com

For Future Episode Notification:
Future episodes will only be sent to those who request a subscription.
To subscribe sign up here

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


3 Common Workplace Communication Issues

Simplify Workplace Communication Down to These 3 Basic Issues

As a big ice hockey fan one of the phrases I hear a lot from the coaches and players when things aren’t going well is “we have to simplify our game.”

It’s the same when communication isn’t going well in your workplace.

So, this will be a simple communication assessment tip for you.

There are three fundamental types of communication issues you may be experiencing, it’s either:

3 Common Workplace Communication Issues

  1. Too Little Communication:
    This commonly referred to as a “lack of communication.” This creates mind-reading & assumptions being made, and the rumor mill.
  2. Too Much Communication:
    Creates confusion, lack of clarity around priorities, mixed-messages, duplication of efforts.
  3. Wrong Type/Style of Communication:
    Often the medium doesn’t match the message or the audience/recipient, tone and body language is inappropriate, the communication occurs in the wrong environment, etc.

Where do you find most of your workplace communication problems? Please leave a comment below and add to the discussion.

For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast launching this week.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode will be released tomorrow, Tuesday, January 17.

The first episode is with strategy and innovation expert Kaihan Krippendorff the author of the best seller, “OutTThink the Competition.”

Additionally, we’ll be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


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