Call Us Today: 845-463-3838

Champion Leadership Communication

Tag Archives

The Problem With Leading Change Initiatives in Large & Small Business

“Just so you know, Skip, my people don’t like change.”

I frequently hear that from small business owners.

I try to act like it’s the first time I’ve heard it.

A few weeks from now I’ll be delivering my first ever keynote address to about 200 business leaders on the topic of “change.”

While creating the keynote I realized a couple of things that can help you lead your next change initiative.

First, why we human beings resist the only thing in life that we can truly count on, change. Change is constant and yet we still resist it.

I realized the reason is that most change is not on our own initiative, it is either imposed on us by someone else, or imposed by natural causes.

For those two types of change, we have no control over the change so it is typically,

  • Unexpected,
  • Unwanted, and
  • Uncertain

That’s a recipe for resistance.

And, second, I realized the #1 problem with leaders trying to implement change in their organizations is that they resist the resistance.

How crazy is that?

If we know there is going to be resistance, resisting the resistance is not a healthy way to address it. As a matter of fact, resisting the resistance embeds the resistance and builds resentment.

Here’s my thought process:

  • Most people don’t like change, so
  • There is going to be resistance, but
  • Despite that leaders resist the resistance (and ignore the fact they will be faced with it), so
  • They try to force it through, and
  • Face more resistance that builds resentments, so
  • The only sane way to implement change is to…

Embrace the resistance!

Embracing the resistance that the change initiative is sure to be met with allows the leader to expect the resistance and accept the resistance.

And expecting, accepting, and embracing the resistance allows the leader to speak from the perspective of those charged with buying into, committing to, and contributing to the change.

It just seems to make sense and fits with Stephen Covey’s 5th Habit of Highly Effective People, “seeking first to understand, then to be understood.”

What do you think?

Leave a comment below and let’s explore this together.

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach

 

 

 

 

 

 

 


Your Championship Company Podcast – Episode 6 – Ryan Parsons

YCC_Podcast

ryan

 

 

 

 

 

 

 

Episode 6:
Ryan Parsons

Business Owner

Championship Business Owner:
The Brothers That Just Do Gutters – Poughkeepsie, NY

The company was started 18-years ago by Ryan’s brother, Ken. After years of struggling to figure out their business and making it through the 2008-09 recession, they have come out on the other side and have started franchising. They’ve developed championship caliber success by creating a culture of expectation to accountability, professional and personal development, and transparency throughout their company, and its franchisees.

Key Things You Will Learn:

  • How Ryan and his brother Ken survived through the 2008-09 recession to come out strong the other side.
  • How a business coach helped them become successful after years of spinning their wheels.
  • How transparency with sharing the company financials has made them more profitable and created a winning culture.
  • Why systems are vital business success.

Ryan Parsons Interview:
Interview Recording (click to stream on web / right click to download & save)

Resources:
To learn more about Ryan, Ken, and The Brothers That Just Do Gutters, click the logo below to go to
www.BrothersGutters.com

the-brothers-that-just-do-gutters-color

For Future Episode Notification:
Future episodes will only be sent to those who request a subscription.
To subscribe sign up here

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Workplace Communication & Trust: The Equivalent to the Chicken & Egg Conundrum

I may owe a former client an apology. But, then again, maybe not.

I’ll let you decide.

Five years ago at the end of seminar I delivered on The 3 Strategies to Create a Championship Company an attendee, Garry, came up to me to ask me a few questions about a situation in his company.

We had a brief exchange during the 90-minute seminar and I had a general idea of the challenges he was facing but not the full extent.

After listening for a minute or two I told him, “it sounds as if you have a communication problem.”

In this case study interview video he admits that he didn’t believe me at the time.

But, he hired me anyway.

We worked together for four-six month stretches over a 18-month period after which his work environment and relationships with his employees were transformed.

At the end Garry admitted I was right, that his workplace issues were caused by poor communication.

Lately, though, through other similar client work I’ve come to believe I may have been wrong in diagnosing Garry’s underlying problem.

If we look at how things transformed and what the real difference was that made the difference after our work together, the real issue was “trust,” between Garry and key members of his staff.

I find that time and again.

So, I’m beginning to think that I was technically wrong in my original assessment.

But, not really. Because it was the poor communication that led to the low trust.

But, the argument could also be made that low trust caused the communication between Garry and his employees to be such that less than optimal.Trust & Communication is the Chicken & Egg of Championship Performance Cultures in Small Business

If there is a low trust between two individuals it will impact the communication between them.

People will surely communicate differently in low-trust vs. high-trust environments.

My question to you is, what comes first low-trust or ineffective communication?

Does the low-trust cause ineffective communication, or does ineffective communication cause low-trust?

Leave a comment below and let’s explore this together.

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach

 

 

 

 

 

 

 


Your Championship Company Podcast – Episode 5 – Developing & Executing the 3 Strategies of Championship Organizations in Small Business

YCC_Podcast

Episode 5:
Developing & Executing the 3 Strategies of Championship Organizations in Small Business by Skip Weisman

This is Skip’s first of many upcoming content-only podcast episodes.

Key Things You Will Learn:

  • How the Chicago Cubs’ were transformed to a World Series Champion in just five years.
  • How the sports teams application of the 3 Strategies of  Championship Organizations relates to small business success.
  • Why it is easier for small businesses to create championship performance than a sports team.

Podcast Recording MP3:
Podcast Recording (click to stream on web / right click to download & save)

 

For Future Episode Notification:
Future episodes will only be sent to those who request a subscription.
To subscribe sign up here

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Your Championship Company Podcast – Episode 4 – Ending the “Entitlement Mentality” in Small Business

YCC_Podcast

Episode 4:
Understanding & Ending the “Entitlement Mentality” in Small Business by Skip Weisman

This is Skip’s first of many upcoming content-only podcast episodes.

Key Things You Will Learn:

  • The 5 types of YCC podcasts you can expect.
  • 3 causes of an “entitlement mentality” in every small business workplace.
  • The types of “entitlement mentalities” each workplace generation offers.
  • The 3 problems with how small business owners engage the different generations in their workplaces.
  • The 2 conversations small business owners need to engage in to maximize performance from a multi-generation workforce.

Podcast Recording MP3:
Podcast Recording (click to stream on web / right click to download & save)

 

For Future Episode Notification:
Future episodes will only be sent to those who request a subscription.
To subscribe sign up here

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


To Create a Championship Culture in Your Small Business Model a Real Champion

Championship performance in small business & on the athletic field follows the same strategiesFor a model to build a championship small business company culture look no further than the Chicago Cubs.

Between 2011 through 2014, the Cubs lost more than 60% of their games.

In 2015 and 2016 the Cubs won more than 60% of their games; winning the franchise’s first World Series Championship in 108 years.

The championship ended the longest non-championship streak in the history of professional sports in North America, and maybe the entire world.

You can take the exact path to championship performance.

The Cubs’ transformation started with the design of the company culture.

Theo Epstein, who became the youngest general manager in Major League Baseball history in 2002 when we took over the Boston Red Sox at the age of 28, orchestrated the Cubs’ organizational transformation.

Epstein led the Red Sox’ to end their championship drought after a measly 86 years when they won the 2004 World Series.

In both instances Epstein created championship performance on the baseball diamond by first designing a championship culture.

Upon being hired by the Cubs he created a culture manifesto called “The Cubs Way.”

It defined the culture, focusing on three objectives:

  • Winning the World Series
  • Being a “good neighbor”
  • Preserving Wrigley Field (their historic, aging, cathedral of a stadium)1

To achieve those objectives he first put in place criteria for recruiting personnel based on personal character.

One of the key character traits that required a deep assessment was resiliency and response to adversity.

Those are important because the best baseball players fail 70% of the time, and for sales personnel the rejection rate is even worse.

Secondly Epstein established a system around specific performance accountabilities that was the same for the athletes and the administrative staff.

All of those components, plus a commitment to a highly transparent approach to communication2 led to a high-trust culture allowing for a very positive and resilient culture.

The Results: Almost 5 years to the day Epstein was hired, the Cubs won their first championship in 108 years.

It took three years for the culture change to begin paying dividends.

Today, the Cubs are recognized as the best team in baseball and favored to win again.

The lesson here for every small business owner is:

  1. to start with character in building your team and
  2. build the team with clear performance goals, accountability to them, and
  3. provide consistent feedback for coaching and development.

In 2007 I created my own manifesto to help small business owners create championship performance in companies.

It’s called The 3 Strategies of Championship Organizations and creates the foundation Your Small Business Championship Game Plan. If you’d like a free copy, click here.

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach

 

 

 

Footnotes:

1 http://www.4sighthealth.com/the-cubs-way-lessons-in-leadership-cultural-change-and-performance-improvement/

2 http://chicago.cbslocal.com/2017/03/15/cubs-theo-epstein-transparent-culture-is-best-way-to-build-an-organization/

 


Your Championship Company Podcast – Episode 3 – Ron Friedman

YCC_Podcast

RonFriedmanEpisode 3:
Ron Friedman
, Ph.D.
Best Selling Author

Author of:
The Best Place to Work: The Art & Science of Creating an Extraordinary Workplace

Ron Friedman, Ph.D., is an award-winning social psychologist who specializes in human motivation. He has served on the faculty of the University of Rochester, Nazareth College, and Hobart and William Smith Colleges, and has consulted for some of the world’s most successful organizations. Popular accounts of his research have appeared on NPR and in major newspapers, including the New York Times, Washington Post, Boston Globe, The Globe and Mail, The Guardian, as well as magazines such as Men’s Health, Shape, and Allure. He is a frequent contributor to Harvard Business Review, Fast Company, Forbes, and Psychology Today.

Key Things You Will Learn:

  • Why small business owners should be encouraging employees to build close relationships in the workplace.
  • What video games can teach us about creating a championship work environment.
  • What the research shows about our need to be happy at work and how it makes a difference.

Ron Friedman Interview:
Interview Recording (click to stream on web / right click to download & save)

Resources:

For Future Episode Notification:
Future episodes will only be sent to those who request a subscription.
To subscribe sign up here

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


3 Causes of Entitlement Mindsets in Small Business (Hint: It’s Not a Generational Issue)

One of my most popular seminars the last 12-months has been Managing Multi-Generations in a 21st Century Work Environment and one of the big issues that came up was “entitlement mindsets.”

Realize that 29 of the 30 session attendees were Generation X and Baby-Boomers. We had just one Millennial.

Most of the comments on entitlement mindsets were about the Millennial generation, until I asked if there were entitlement mindsets from any other generation in their workplaces. Everyone agreed there was.

It’s not a generational issue.

Blaming this on generations deflects responsibility from company leadership.

What it is, is, a hiring and performance management issue.

One of my newer clients has an issue with more senior members of their staff historically have avoided any growth opportunities to learn new skills who are just hanging on ’til retirement.

After that seminar, and hearing comments from participants on what was happening in their work environments I thought about what caused an entitlement mindset in a workplace.

I think there are three primary causes:

  • Leadership focusing on office face-time instead of productivity around clearly defined results. What gets measured in these environments is people who are on-site during the required number of hours or beyond the required hours, but nothing other than time on-site is measured to track contribution.
  • Leadership focusing on longevity and seniority instead of productivity around clearly defined goals. Just because someone has been an employee for a long period of time and may have the most seniority doesn’t mean they are entitled to the same or more benefits as anyone else. Yet, many employees see it that way and company leaders continue to tolerate it.
  • Leadership continually providing upward salary adjustments and even offering bonuses without tying them to productivity around clearly defined results.

I think you can see the common point across all three causes. It’s all due to a lack of productivity being tied to clearly defined results.

How does your small business workplace fare in regards to those three causes of “entitlement mindset?”

Leave a comment below and help me continue the conversation.


For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast launching this week.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode was released , Tuesday, January 17.

The upcoming third episode is to be released on March 14th is with PH.D. and best-selling author Ron Friedman who wrote Best Place to Work: The Art & Science of Creating an Extraordinary Workplace.

If you want to create a Championship Company and workplace, you are going to want to sign up and join us for the podcast.

Also starting on March 1, 2017 I will be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once you sign up for the podcast subscription.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Workplace Communication & Ladder of Inference

The Ladder of Inference: A Process for Understanding How You Communicate

Ever wonder why you react a certain way in certain situations?

Ever notice that there are certain situations and people that “push your buttons” and “cause” you to react in similar ways?Many years ago I was exposed to a communication model that explained it, and s

Many years ago I was exposed to a communication model that explained it. For some reason I put it aside and almost forgot about it.

Well, I’ve been looking for new content for the 2017 edition of my Communication Power for Leaders: 3 Levels of Communication Influence live online virtual training course and found it again.Workplace Communication & Ladder of Inference

It’s called the Ladder of Inference. It’s a model and term coined by former Harvard Business School professor and business theorist.

It speaks directly to how and why the actions and communication of others pushes our buttons ‘causing us to react similarly in similar situations.

I didn’t want to wait to ’til I created my own video on the subject so I found a good one for you here:

This will definitely be a part of the 2017 Communication Power for Leaders: 3 Levels of Communication Influence Training coming in a few months. In case you’re wondering it fits squarely in Level 1 Communication.


For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast launching this week.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode was released , Tuesday, January 17.

The upcoming third episode is to be released on March 14th is with PH.D. and best-selling author Ron Friedman who wrote Best Place to Work: The Art & Science of Creating an Extraordinary Workplace.

If you want to create a Championship Company and workplace, you are going to want to sign up and join us for the podcast.

Also starting on March 1, 2017 I will be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Your Championship Company Podcast – Episode 2 – Jason Cass

YCC_Podcast

Jason Cass - The Grow ProgramEpisode 2:
 Jason Cass
The Grow Program

Author of:
Customer Service Is Just Foreplay

Jason Cass is probably the most innovative owner of an independent insurance agency in North America. He started his own agency in 2010 and has built it completely on social and digital marketing and branding. He is transforming the independent insurance industry by raising the bar on customer service to mitigate and overcome the commoditization of the property and casualty insurance.

What he’s doing for his industry is absolutely transferrable to any other small business and you need to hear what Jason has to say as we will discuss the strategies in his book “Customer Service is Just Foreplay.”

Jason Cass Interview:
Interview Recording (click to stream on web / right click to download & save)

Key Thing You Will Learn:

  • Why customer service isn’t enough to stay relevant in 2017.
  • How to create a customer experience that keeps people coming back and takes a commoditized product and makes it special.
  • How to know exactly what’s most important to your best potential customers

Resources:

For Future Episode Notification:
Future episodes will only be sent to those who request a subscription.
To subscribe sign up here

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Page 1 of 16123...Last

Claim Your Free REPORT:

"The Employee Motivation Equation"

A Simple 3-Part Formula that Inspires Employees to Contribute Better Than Ever:

Our Clients Include:

Inspired Audience Member Shares His Experience

“You really inspired me! Your keynote address gave me the guts to begin shouting from the mountaintop…

‘Hire me, I am good at what I do!’ ”

Mark Curtis
TV Anchor & Author

The City of Hartford MHIS Division

Satisfied Clients Speak

"The work Skip did with our Information Technologies Division transformed how we communicate and work together, including bringing us a new identity and name, as the city’s Metro Hartford Innovation Services Department.

Skip’s ability to customize his approach and bring flexibility to our specific needs, situation and unique work environment, gave us just what we needed, when we needed it. He’s been a pleasure to work with and brought our organization high-value and a measurable return on our investment."

Sabina E. Sitaru, PMP MISM
Chief Innovation Officer
The City of Hartford & Hartford City Schools