Call Us Today: 845-463-3838

Champion Leadership Communication

Tag Archives

Your Championship Company Podcast – Episode 2 – Jason Cass

YCC_Podcast

Jason Cass - The Grow ProgramEpisode 2:
 Jason Cass
The Grow Program

Author of:
Customer Service Is Just Foreplay

Jason Cass is probably the most innovative owner of an independent insurance agency in North America. He started his own agency in 2010 and has built it completely on social and digital marketing and branding. He is transforming the independent insurance industry by raising the bar on customer service to mitigate and overcome the commoditization of the property and casualty insurance.

What he’s doing for his industry is absolutely transferrable to any other small business and you need to hear what Jason has to say as we will discuss the strategies in his book “Customer Service is Just Foreplay.”

Key Thing You Will Learn:

  • Why customer service isn’t enough to stay relevant in 2017.
  • How to create a customer experience that keeps people coming back and takes a commoditized product and makes it special.
  • How to know exactly what’s most important to your best potential customers

Resources:

For Future Episode Notification:
Future episodes will only be sent to those who request a subscription.
To subscribe sign up here

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Wrong type or style of communication in workplace

The Wrong Type/Style of Communication in the Small Business Workplace

This week ends the three part series on the three different types of communication in the small business workplace. (To view Part 1 on “Too Little Communication” go here, and for Part 2 on “Too Much Communication” go here).

The final aspect is the wrong type/style of communication.

This probably causes more problems in the small business workplace than the other two.

It comes in many different forms and in the context of The 7 Deadliest Communication Sins falls under Communication Sin #2 A Lack of Desirable Behaviors, Communication Sin #4 A Lack of Respectful ReBUTtals, Communication Sin #5 A Lack of Focused Attention, and Communication Sin #6 A Lack of Appropriate Tone & Body Language.3CommonCommunicationIssues_WRONGSTYLE

One of the biggest communication complaints I receives is people hiding behind email and engaging in on-going email exchanges that become an email conversation.

Have you ever engaged in an email conversation that, in looking back, both parties would have been better served walking down the hallway or picking up the phone?

If so, that was the wrong type or style of communication.

The second biggest complaint I receive is around passive-aggressive communication.

Have you been the victim of a hurtful sarcasm, or had someone agree to follow through on a request of your that just never manifested?

Have you ever been the victim of someone raising their voice or yelling in the workplace, either directly or indirectly?

What about someone multi-tasking when having a conversation with you, such as typing a text or email on their smartphone?

All these examples are the wrong type or style of communication.

It is imperative that small business workplaces create an expectation around communication.

You can do this by facilitating group conversations with team members to identify what great communication would be like between everyone.

Together make a list of 6-10 items that are the most important types and styles of communication you want to ensure are part of your team culture and create an agreement to work towards maintaining it.

Make sure everyone on the team also agrees to being held accountable to the communication style they engage in and will be open to peer-to-peer feedback.

If you like a change to assess communication in your workplace you can take a simple 11-question quiz.

Take the quiz now at this link The Ultimate Workplace Communication Quiz


For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast that launched last month.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode was released , Tuesday, January 17.

The first episode is with strategy and innovation expert Kaihan Krippendorff the author of the best seller, OutTThink the Competition.

Additionally, we’ll be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Too Much Communication in the Small Business Workplace

Last week’s blog article delved deeper into the first of  three main contexts of communication issues in small business workplaces, too little communication.

This week is about the other size of the spectrum, too much communication.

Some people believe you can never communicate too much, and…

If you’ve ever been in a conversation where someone droned on so long that you lost the point of their supposed message, and your mind checked out, then you were the victim of one type of “too much communication.”

3CommonCommunicationIssues_TOOMUCH

In small businesses often, too much communication also comes in the realm of new priorities being announced or asked for every day without addressing the priority communicated the day before.

So, priorities get stacked upon each other and team members charged with taking action towards them become confused. This confusion causes paralysis and all priorities become in danger of moving forward.

Often, when mixed messages around priorities hit the small business work environment, employees who are subordinate to the business owner or other supervisors, are fearful of asking for clarity, which prevents their communication falling back into the problem of “too little communication.”

Have you ever received an email that was paragraphs and paragraphs and paragraphs long, explaining everything you supposedly need to know about a situation.

When you receive them, do you actually read them? How much of them? Not much I was surmised.

Again, too much communication.

Whenever we communicate we must be cognizant of the subject and the recipient and communicate only the essentials, keeping it succinct, direct and to the point.

Now, like last time, in terms of The 7 Deadliest Communication Sins this, too, surprisingly falls under A Lack of Specificity, since all that superfluous verbiage causes the message and its specifics to get lost.

It, too, also has roots in A Lack of Directness & Candor as too much communication often comes because people are beating around the bush telling an entire backstory trying to rationalize and justify what they’re trying to tell you.

What is your experience around “too little communication” as an issue in your organizations?

What suggestions do you have for being more succinct in your communication to avoid “too much communication?”

Please leave a comment below and help explore this workplace communication challenge.


For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast launching this week.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode was released , Tuesday, January 17.

The first episode is with strategy and innovation expert Kaihan Krippendorff the author of the best seller, “OutTThink the Competition.”

Additionally, we’ll be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Too Little Workplace Communication

Too Little Communication in the Small Business Workplace

Two weeks ago I posted here about the three main contexts of communication issues in small business workplaces.

If there is one complaint I hear more than any other in facilitating conversations around improving communication in small business work environments, it is this one.

This comes in various forms, such as:

  • the business owner/leader failing to share their vision for the company’s future;
  • the business owner/leader communicating about expectations for work hours around the upcoming holidays;
  • the business owner/leader being clear about performance and behavior expectations in the workplace;
  • Co-workers withholding information others need to do their jobs successfully, and doling out information in bits and pieces only elaborating and going deeper when asked multiple times or directly;
  • Passive-aggressive communication in the form of agreeing to provide information and procrastinating or deliberately ‘forgetting.’Too Little Workplace Communication

Some malicious and egregious while others are simply personality styles and innocent approaches.

At one of my clients a few years ago I heard complaints that frontline employees had learned of company initiatives from customers when they came in asking about a new program.

This made both the employee and the organization look bad in front of customers.

Too little information also comes in play among co-workers often who withhold information for “job security” and control issues believing that if others have to go through their role is secure.

When it’s malicious it is often due to a low-trust work environment where everyone goes into survival mode.

Other times the passive-aggressiveness is a way to hurt co-workers with whom one has a grudge, or is due to one’s own insecurities.

In terms of The 7 Deadliest Communication Sins this obviously falls under A Lack of Specificity.

It also has roots in A Lack of Directness & Candor as often the communication is non-direct, superficial and too generic, which also causes people to mind-read and make assumptions.

A lack of transparency in organizations fits into this category also.

Often the lack of transparency comes in terms of a company’s strategy, the reasons behind change initiatives, and individual and organizational performance metrics.

This readily leads to the rumor mill and gossip taking root and spreading.

What is your experience around “too little communication” as an issue in your organizations?

What suggestions do you have to open up communication to overcomes those challenges?

Please leave a comment below and help explore this workplace communication challenge.


For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast launching this week.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode was released , Tuesday, January 17.

The first episode is with strategy and innovation expert Kaihan Krippendorff the author of the best seller, “OutTThink the Competition.”

Additionally, we’ll be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Your Championship Company Podcast – Episode 1

YCC_Podcast

KaihanKrippendorffEpisode 1:
Kaihan Krippendorff OutThinker.com

Author of:
OutThink the Competition

Dr. Kaihan Krippendorff, business strategist, keynote speaker, consultant, and best-selling author of four books, most recently Outthink the Competition (John Wiley, 2012). A former McKinsey & Company consultant, he now writes one of the most popular blogs on FastCompany.com, “Outthinkers”, and is a recognized expert on innovation, business strategy, and creativity, appearing in key business media outlets including Fox Business, National Public Radio, Bloomberg, Businessweek, Bloomberg Radio, and more.

Key Thing You Will Learn:
The 5 questions to ask to “out think” your competition.
How to find The 4th Option your competition can’t or won’t think about.

Resources:
The Book: OutThink the Competition
Kaihan’s Strategic 8-Part OutThinking Tool:
email Kaihan to request it for free at Kaihan@OutThinker.com

For Future Episode Notification:
Future episodes will only be sent to those who request a subscription.
To subscribe sign up here

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


3 Common Workplace Communication Issues

Simplify Workplace Communication Down to These 3 Basic Issues

As a big ice hockey fan one of the phrases I hear a lot from the coaches and players when things aren’t going well is “we have to simplify our game.”

It’s the same when communication isn’t going well in your workplace.

So, this will be a simple communication assessment tip for you.

There are three fundamental types of communication issues you may be experiencing, it’s either:

3 Common Workplace Communication Issues

  1. Too Little Communication:
    This commonly referred to as a “lack of communication.” This creates mind-reading & assumptions being made, and the rumor mill.
  2. Too Much Communication:
    Creates confusion, lack of clarity around priorities, mixed-messages, duplication of efforts.
  3. Wrong Type/Style of Communication:
    Often the medium doesn’t match the message or the audience/recipient, tone and body language is inappropriate, the communication occurs in the wrong environment, etc.

Where do you find most of your workplace communication problems? Please leave a comment below and add to the discussion.

For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast launching this week.

To learn more and subscribe to the podcast go to this webpage and you’ll be forever invited to the monthly interviews. The first episode will be released tomorrow, Tuesday, January 17.

The first episode is with strategy and innovation expert Kaihan Krippendorff the author of the best seller, “OutTThink the Competition.”

Additionally, we’ll be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


“Your Championship Company” Small Business Podcast

Happy New Year!

As we are firmly into the second week of 2017 I trust you are moving forward with a fresh start towards exciting initiatives and goals, as am I.

One of my goals is for 2017 is to ramp up the two aspects of my business that have been foundations in recent years.

One is on the leadership communication side, and the other is the concept of creating the championship caliber small business.

Those two initiatives go hand-in-hand as high-level leadership communication skills are vital to creating championship performance in any endeavor.

The challenge is that with all the stresses and hats small business owners wear, it’s the leadership communication that gets short shrift.

Towards that end I’ve decided to start a monthly podcast interview to help small business leaders run their YCC_Podcastbusinesses more effectively and to raise the bar on how they communicate with themselves and their
employees.

It all starts next week, and it’s totally free.

I do need you to let me know that you’re interested in something like this and to go join here.

It’s going to start out next week with my first interview featuring Kaihan Krippendorff.

You may not have heard of Kaihan.

I hadn’t heard of Kaihan two months ago when we were both speaking at an IT conference in Las Vegas.

Kaihan wrote a book called, “OutThink.” – It’s all about “out-thinking” the competition.

With small businesses constantly feeling the strain of commoditization, this topic is a great way to start the series, and the new year.

So, to join the Championship Small Business Podcast go to this webpage and you’ll be forever invited to the monthly interviews.

Additionally, we’ll be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.

To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Leadership Communication At Its Best – The Championship Communicators’ Power Triad

The best leaders are the best communicators.

There is one pattern of communication that the best leaders consistently demonstrate.

I call it the Championship Communicators’ Power Triad of Prompt, Direct, & Respectful.

This pattern allows leaders to let their team members, their constituents, and their competitors know where they stand on every issue of importance and where they stand in relation to everyone else.

It’s not easy to apply in all situations and only those that master this model will be seen as “championship caliber communicators.”

Typically, most mortal human beings are more comfortable with two of these three components, and are less comfortable and consistent with a third. Which pair and which outlier is different for each leader.

This mini self-assessment will allow you to get a sense for your comfort level in this triad and look for ways to round out your Communication Power skills and habits by developing the component that may be your Achilles’ Heel.

Let’s review the four possible tendencies so you can do the self-assessment.

#1 Prompt/Respectful:commpowertriad

This communication style is too soft. It typically has a leader “beating around the bush” with non-specific language fearful of hurting someone’s feelings. In this style the communicator tosses out vague generalities hoping the subject “gets the point,” which they rarely do and the level of performance and behavior continue with little or no change.

This style lacks directness.

#2 Direct/Respectful:

This communication style comes too long after an incident or way past the time when a conversation on the topic should have taken place. Often the subject of the conversation feels they have been blindsided and surprised by something they wished they’d been told a long time ago. With this style the conversation takes place weeks or months down the road with the situation or issue long out of the subject’s mind.

This occurs because the leader’s personality and communication style lends itself to procrastination as they take an inordinate amount of time to find the right words and the right time to have the conversation. Additionally, they often wait until multiple similar incidents occur to build up a pattern of behavior in which to point to. This approach often embarrasses the subject and devalues the relationship.

This style lacks promptness.

#3 Prompt/Direct:

This communication style is too harsh with inappropriate tone and body language. This may be include a raised voice or even yelling. The communicator also addresses issues in this manner often in inappropriate environments like in public with other individuals around. Sometimes this occurs in meetings in front of the individual’s peers or others they need the respect of that devalues their important relationships.  This communication style is has its foundation in low levels of emotional intelligence and often occurs from an emotional reaction to situations that do not support relationships important to the overall environment.

This style lacks respect.


Which of these four is your default style?

Would your peers, direct reports, and close family members agree?

Can you claim style #4, the championship communicator’s style?

After taking this simple self-assessment, what do you need to work on?

If you’re not yet familiar with The 7 Deadliest Communication Sins from which this Championship Communication Power Triad model came from, the white paper report will give you some great insights as to how you can begin to improve your communication to help.

Go here to download for free the report on The 7 Deadliest Communication Sins at www.WorkplaceCommunicationExpert.com

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


The Critical Communication Pattern That Kills Company Performance & Profits

There is a consistent communication pattern small business cultures fall into that cost companies money, limit revenue opportunities and ultimately kill cash flow and profits.

Aspects of this communication pattern are recognized at various times by various people yet few small business leaders have a system for addressing it in a way that has a positive impact on company performance and company personnel.

Three contexts of communication make up this pattern, which is an epidemic in the small business environment.

The pattern looks like this:

  • A failure to set specific, measurable performance expectations for employees’ roles, responsibilities and results to be achieved,
  • Causes supervisors, managers and company leaders to put off, procrastinate and/or avoid all together
  • Engaging in direct and candid conversations with employees regarding their individual performance.

This cycle is difficult to break and so I’ve dubbed it The Poor Performance Perpetuation Spiral.The Poor Performance Perpetuation Spiral - How Small Business Communication Kills Performance & Profits

It perpetuates a culture of poor, or underperforming, employee performance creating low trust throughout the organization.

It is virtually impossible to provide employees with effective direct, candid feedback regarding their performance if expectations and standards for that performance have not be clearly articulated on the front end of the relationship, and then consistently measured and monitored.

Typically, at first, when it comes time for supervisors to provide performance feedback (which is too often, too far and too in-between), the employee becomes defensive, pushes back on the claims, pleads ignorance or blames others.

This creates a very negative interaction that neither the supervisor, or employee, is interested in re-engaging in anytime soon, leading to the avoidance strategies most do engage in.

This scenario is why sports is the perfect metaphor for managing performance in small business.

There are three strategies athletic teams apply when managing performance small business leaders should emulate.

These three strategies will not just improve performance, but they will also improve the trust in the workplace culture necessary to drive enhanced teamwork that will deliver greater performance results.

On sports teams:

  • Coaches set clear performance expectations for each player on the team based on the needs of the team and the role they are expected to fill.
  • Every day performance is tracked and measured with a scorecard, game performance summary (called a box score). The player, the coaching staff and all teammates know immediately who is performing effectively and who isn’t.
  • When clear performance expectations are set early in the relationship, and each team member can trust that everyone’s performance is tracked consistently, and performance and behavior standards are applied consistently across all personnel, performance feedback conversations with individual team members are mutually appreciated and much more effective.

Therefore, everyone is on the same page as to where they stand with regard to their individual contributions and in relation to the performance of other team members.

These three performance management strategies make managing performance easier and more effective.

Implementing these three workplace communication strategies will resolve significant problems with three of The 7 Deadliest Workplace Communication Sins that are causing most of the problems in virtually every workplace today.

There are other contexts these communication mistakes impact and influence, which you will learn about in the detailed report on The 7 Deadliest Workplace Communication Sins. You can download a free copy of that report at:

www.YourChampionshipCompany.com/pages/7sinsslatreport.

When small business leaders step up to have conversations with employees early in the relationship that include specific, measurable performance expectations around desired results to be achieved for their role, and have a system for tracking that performance that is measurable and consistent, it is easy to have frequent fact-based conversations around performance.

This system will significantly reduce the communication procrastination around engaging in the candid, direct performance conversations and it will create a high-trust, high-morale work environment that will drive greater results for your company.

Is your small business engaging in this type of championship caliber performance management system?

If not, get started by downloading a free copy of The 7 Deadliest Workplace Communication Sins at www.YourChampionshipCompany.com/pages/7sinsslatreport.

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


38% Growth in 1-Year for this Small Business & What Did It

Last week I facilitated a final 2016 review and a 2017 goal setting session.

It was a small business, 7 total employees, including the two partners.

With our work together they increased their revenue 38% over 2015. That’s phenomenal growth for just one year.

They achieved their goal of becoming a “million dollar company” in 2016.

clientgoalwall

Clients’ goal wall, where all employees 2016 goals were posted since January, 2016 and were reviewed, discussed and tracked all year, leading to 38% growth in topline revenue over 2015.

After my day with them I assessed what made them most successful.

There were three components.

It’s the same three components that sports teams use to be successful and it’s the same three components you need to use to succeed in any endeavor.

Three things:

  • Strategystrategytacticsexecution
  • Tactics
  • Execution

Which of the three are you best at?

In sports, all teams have basically the same over-arching strategy, which is to win the championship.

Teams have similar but different tactics for getting there based on their team makeup and talent.

At the major league level of sports a lot of the talent is very close. The difference that makes the difference in winning the championship always comes down to execution.

It’s not rocket science, as they say.

And, most small businesses are tactics driven.

This is just getting things done.

Without a strategy, those tactics really have no meaning, no direction and no substance.

This is just “going through the motions.” Keeping the business afloat.

It’s the “strategy” that gives the company meaning.

The “where are we going and why” component.

Some small businesses invest time in that component, most don’t.

And, that makes the tactics much less relevant.

In assessing what made my client so successful in 2016, it was the third component.

They had the strategy and the tactics in place in previous years but they did not execute.

It’s the consistent execution of the strategy and tactics that makes the difference.

In sports and in small business success the different that makes the difference is the “execution.”

How was your execution in 2016 and how can you commit to making it even better in 2017?

It could lead to 38% growth?

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Page 1 of 15123...Last

Claim Your Free REPORT:

"The Employee Motivation Equation"

A Simple 3-Part Formula that Inspires Employees to Contribute Better Than Ever:

Our Clients Include:

Inspired Audience Member Shares His Experience

“You really inspired me! Your keynote address gave me the guts to begin shouting from the mountaintop…

‘Hire me, I am good at what I do!’ ”

Mark Curtis
TV Anchor & Author

The City of Hartford MHIS Division

Satisfied Clients Speak

"The work Skip did with our Information Technologies Division transformed how we communicate and work together, including bringing us a new identity and name, as the city’s Metro Hartford Innovation Services Department.

Skip’s ability to customize his approach and bring flexibility to our specific needs, situation and unique work environment, gave us just what we needed, when we needed it. He’s been a pleasure to work with and brought our organization high-value and a measurable return on our investment."

Sabina E. Sitaru, PMP MISM
Chief Innovation Officer
The City of Hartford & Hartford City Schools