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Whose Job Is It? The Small Business Workplace Accountability (and Communication) Challenge –

I clean my office twice a year, whether it needs it or not.

It’s a good thing, too, because last week I came across an embroidered wall hanging that may have some value for you.

I found it at the bottom of my office closet. As I was ironing it for the photo, I was racking my brain to remember where I got it.

Then, as I got to the bottom with the iron I saw “Made in Ireland” and I was transported back to my 2008 vacation on the Emerald Isle.

Do yourself a favor.

Take the 60-seconds you’ll need to read it.

As you read it notice if you ever feel this way about how people communicate at your company and the expectations of those on your team.

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Have you ever had people use this type of language?

If so, how is it a problem for you?

What is it costing you and your company?

What do you think? Leave a comment below to continue the discussion.

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach

 

 


One Strategy to Overcome Co-Worker Personality Conflicts in a Small Business Workplace

Do you notice that many, if not most, conflicts in the workplace tend to be between people whose personalities don’t seem to be a match.

This often isn’t, or at least shouldn’t be, the case.

It only becomes a clash of personalities because there was some initial performance or behavior that was not addressed promptly, directly, and respectfully enough.

When these performance and behavior issues are left unaddressed co-workers often take matters into their own hands. Typically, they do it in a dis-empowering manner.

You’ve probably seen it.

A co-worker tries to address the problem by pointing fingers, blaming the other person, and worst of all, questioning the other person’s “intent.”

No wonder this person ends up with a bad attitude and difficult personality. I would too, if people were questioning my intent.

Often, people’s intent is good, but their ability or their approach isn’t at the level it needs to be.

One of the best ways to resolve “personality” differences that stem from co-workers just getting in each other’s way while doing their respective jobs is to separate the individual’s personality and intent, from the actual performance of the job or task.

Focus on whether the individual performed the job and achieved the desired results expected of them.

Take personality and intent out of it.

Assume positive intent. Assume they wanted to do a good job and just missed the mark.

It’s much easier to have a conversation around someone’s performance than someone’s personality.

Never question someone’s intent because then you are making assumptions and trying to be a mind-reader and come across as only looking to serve your own purposes.

What do you think? Leave a comment below to continue the discussion.

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach

 

 


Small Business Leaders Must Understand that “Teamwork” Is An Individual Sport

Yes, you read that right!

Think about it.

The only thing that makes teamwork work is when every individual on the team commits to being a “team” player.

When have you experienced a breakdown in “teamwork?”

What was the cause?

Most of my clients tell me that it’s typically when one or more individuals “drop the ball” on their role in the teamwork.

Every day in athletic events there are great examples of teammates working closely together to make a play.

Yet, each act that allows that play to be successful is an individual act.

A simple example from baseball would be if a batter hits a ground ball to the shortstop. He picks up the ball and throws it to first base and the first baseman drops the ball.

The expected teamwork worked perfectly. Each player moved into their respective (if softball) position as required, BUT, the first baseman failed to execute his role.

In football, the quarterback drops back to pass. He is well protected by the offensive lineman. He throws a perfect pass to the receiver standing alone in the end zone with no defenders in the area for 20-yards.

He, too, drops the ball.

In both of those examples, the flow of teamwork worked perfectly. It was an individual who failed to execute their respective role that caused “teamwork” to fail.

That’s why I say, “teamwork” is an individual sport.

A few years ago I was working on a project to help a senior leadership team at a regional credit union raise their level of “teamwork.”

I asked for definitions of teamwork and one of the participants suggested this:

“Teamwork is a series of individual interdependent successful efforts.”

I loved it! And, with her permission have adopted it.

This is a vitally important concept in workplaces today.

There is too much emphasis on creating teamwork and not enough emphasis on providing individual team members the incentive and the reasons for them to participate in teamwork.

And, when “teamwork” fails, teamwork gets blamed, and no one is responsible or held accountable.

Have you ever experienced that?

So, what do you think? Leave a comment below and continue the conversation.

Feel free to argue with me, too. I’d love to explore this concept deeper.

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach

 

 


Great Leaders Hire Great Leaders and Are Not Threatened By Them

Championship leaders want the best people on their teams. Now that may sound obvious, but that doesn’t always happen because sometimes, their egos get the best of them.

Some leaders self-esteem won’t allow them to hire the best people because they feel threatened.

That’s why I’ve been impressed by the head coach of my favorite hockey team the NY Rangers.

The Rangers head coach, Alain Vigneault just decided to bring on a coach with more experience and more wins as a major league coach.

He knows if the season gets off to a slow start this assistant coach will be inline to replace him.

But, he also knows he has the best chance for overall success with this coach on his staff, to which he is delegating about 40% responsibility (he’ll be coaching the team’s defensemen).

Anyway, great leaders, championship leaders, do not feel threatened by other successful people being on their teams. They embrace having people smarter than them on their teams. They bring a mindset of abundance to the situation with an openness to learning, even from a subordinate.

What is your experience in this regard? Have you known leaders to do similar things, or do you know leaders that have limited an organization’s success by not embracing this concept?

This leadership approach speaks to a deeper concept I’m developing called, The 3 Primary Workplace Communication Mistakes. I’m almost finished creating a video training series about them.

If you want to get notified when the free video training is available go to this link FREE, 3-Part Workplace Communication Training.

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach

 

 


Small Business Leadership Lessons from a Civil War Hero

Over the July 4th holiday weekend I began reading a biography on Civil War hero and 17th President of the United States.

As a youth I wasn’t much interested in American history. So, I’m trying to make up for it as an adult.

For the last 10 years I’ve read one or two presidential biographies each year, and I started back with the Founding Fathers.

Half of the Grant biography is about his time in the military and leading the Union Army to victory keeping the United States intact. I just got past the Civil War over the weekend and was enamored by what I learned about Grant.

History hasn’t left us with that great impression of Grant, often portrayed as a heavy drinker or drunkard, but it certainly didn’t seem that way through his Civil War exploits. I may learn more as the book moves into his political career and presidency, but as a military general and leader of men, he was outstanding.

Three leadership concepts that you can apply to your teams that served U.S. Grant well leading the Union Army to victory:

  1. Don’t worry about what your opponent is up to, focus your thoughts and efforts on your own strengths and strategy. Worrying about what your opponent is doing, or will do, is a distraction.
  2. When you’re winning keep the pressure on, don’t sit back and rest on your success, build on it and stay aggressive.
  3. Grant’s cardinal rule was “do not speak ill of a brother officer.” Grant, after much bickering and blaming of others by General William Farrar Smith, and a failure of Smith to own up to his own failings, relieved him of his command. Too many small business owners enable and tolerate gossip in the work environment causing negative, toxic work environments.

All three of Grant’s philosophies are all about communicating as a leader.

And, all three speak to a new, deeper concept I’m developing called, The 3 Primary Workplace Communication Mistakes. I’m almost finished creating a video training series about them.

If you want to get notified when the free video training is available go to this link FREE, 3-Part Workplace Communication Training

Which of these three do you need to get better at? Leave a comment below and let’s keep the conversation going.

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach

 

 


Your Championship Company Podcast – Episode 11 – Why Leaders Must Focus on Building Trust, & How to Do It Right

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Episode 11:

Why Leaders Must Focus on Building Trust, & How to Do It Right

Skip interviews “The Trust Ambassador” Bob Whipple, one of the nation’s leading experts on trust in organizations. Skip taps into Bob’s extensive background in workplace trust and extracts golden nuggets that will help you build a high-trust organization regardless of its size.

Listen & you will learn:
  • Bob’s trust definition
  • Different ways trust impacts organizations
  • How to lead with trust
  • TrustAcrossAmerica.com
  • The 5 Cs of Trust
  • The #1 differentiating factor that builds trust as a leader
  • The TRUST Acronym with traits/principles for creating organizational trust
  • How to rebuild trust after you’ve blown it!

Podcast Recording MP3:
Podcast Recording (click to stream on web / right click to download & save)

Download the Trust Assessment:
Bob’s LeaderGrow Leadership Assessment (click to stream on web / right click to download & save)
Bob’s website and trust resources www.LeaderGrow.com

For Future Episode Notification:
Future episodes will only be sent to those who request a subscription.
To subscribe sign up here

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Your Championship Company Podcast – Episode 10 – The Power & Importance of Trust in the Small Business Workplace

YCC_Podcast

Episode 10:
The Power & Importance of Trust in the  Small Business Workplace

Trust is a one of the most important influences on the success of personal and business relationships. Teams cannot win championships without high-levels of trust between team members. This session explores trust and how to raise the bar on trust in your work environment and on your teams.

Listen and learn:

  • How to define trust in your workplace so you can raise the level.
  • The 5 aspects of trust, what they mean and how you can use them.
  • The two ways trust develops in any small business and the one approach you should apply.
  • A power question to help you focus on building trust more consistently.

Podcast Recording MP3:
Podcast Recording (click to stream on web / right click to download & save)

Download the Trust Assessment:
Podcast Recording (click to stream on web / right click to download & save)

 

For Future Episode Notification:
Future episodes will only be sent to those who request a subscription.
To subscribe sign up here

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Your Championship Company Podcast – Episode 9 – Your Small Business’ “Epic Story” & Why It Matters With Steve Donahue

YCC_Podcast

Episode 9:
Your Small Business’ “Epic Story” and Why It Matters With Steve Donahue

Inspirational and motivational speaker, and epic storyteller Steve Donahue explores storytelling in a way that will help you craft your company’s “epic story.”

Listen and learn:

  • Your brain’s “narrative focus,” what it is, why it matters, and how you can use it.
  • The currency and value of your company’s stories and “epic” story.
  • The specific components that make up all “epic” stories, from Hollywood to your family history.
  • The difference between “epic” stories and regular stories, and why it matters.
  • How “epic stories” transform companies.

Podcast Recording MP3:
Podcast Recording (click to stream on web / right click to download & save)

 

For Future Episode Notification:
Future episodes will only be sent to those who request a subscription.
To subscribe sign up here

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


Small Business Owners & Employees Tolerate a Lot! Stop It!

Sometimes the simplest things are the best, aren’t they?

One of the things I enjoy most is to sit in my screened-in front porch and watch the local birds fly in and land on the rim of our bird bath on our front lawn.

Sometimes they jump in and flap their wings to clean up and fly away, sometimes they jump in and out like a little kid, and sometimes they just hang out on the rim for awhile.

One of the simplest things in coaching that is absolutely the best is a thing called the “tolerations” exercise.

It was created, I believe, by the founder of modern coaching Thomas Leonard back in the early 1990s.

Recently, conversations I’ve had with some clients and also prospective clients have led me back to that exercise.

And, something I noticed in my own behavior.

My wife and I have an old SUV. It’s 12 years old and we’re hanging on to it ‘til we can order a Tesla. It may be a while.

For about six months the clip on the driver side seatbelt was constantly falling all the way down to the floor behind the seat.

SeatBeltButton1It was driving my wife crazy.

Me, I just tolerated it and didn’t even think about trying to figure out the problem to try to fix it.

One day my wife comes home and says, “the SUV’s seat belt is fixed.”

I said, “really, I didn’t know it was broken.

She then pulled out her IPhone and showed me the before and after pictures, here.
I guess there is a little button on the strap that keeps the clip from sliding all the way down.SeatBeltButton2

Who knew?

It wasn’t costing us any money or time so it wasn’t important to me.

I probably would have tolerated it forever.

But, I am curious as to why business owners continue to tolerate workplace attitudes, behaviors, and performance that do cost real dollars and cents.

Some of the things people have been tolerating I’ve been asked about helping with recently, include:

  • Employee conflict/arguments in the workplace
  • Passive-aggressive behavior
  • Poor communication that causes duplicate work or rework
  • Lack of accountability
  • Lack of punctuality
  • Sitting through boring, worthless meetings
  • Elephants/Gorillas in the room no one is acknowledging or addressing

What things are being tolerated in your workplace?

Leave a comment below and let’s start cleaning up our tolerations!

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach

 

 

 

 

 

 

 


Your Championship Company Podcast – Episode 8 – The 3 Stories Small Business Leaders Must Communicate to Inspire & Motivate

YCC_Podcast

Episode 8:
The 3 Stories Small Business Leaders Must Communicate to Inspire & Motivate by Skip Weisman

This is Skip’s lataest content-only podcast episodes that provides a framework for small business leaders to develop the three most powerful stories they must consistently tell to create a highly motivated workforce.

Key Things You Will Learn:

  • The 3 different stories that make up the essence, future and purpose of your small business others, including employees, customers, and prospective customers, need to know, .
  • How other small business leaders have created these types of stories for their company.
  • How you can easily create each of these three stories for your company.

Podcast Recording MP3:
Podcast Recording (click to stream on web / right click to download & save)

 

For Future Episode Notification:
Future episodes will only be sent to those who request a subscription.
To subscribe sign up here

‘til next time, remember, Communicate With Power!

skip-weisman-professional speaker-small business championship coach


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