A 4-Step Process to Eliminate Complaining & Whining in a Small Business Culture, Pt. 4 of 5

In my last post you learned Step 2 in the 4-step Communicate to Quell Complainers Framework. If you missed it go learn Step 2 here now.

This article explains how to use The I.A.O. Situational Assessment, as Step 3 in the process to respectfully coach an individual with a habit of complaining in your work environment (or personal life).

Again the 4-Steps in the complete model are (if you missed the introductory overview article go here):

  1. The E.C.C.O. Redirect Conversation
  2. The 3-C Problem Assessment
  3. The I.A.O. Situational Assessment
  4. The A.I.R. Actionable Decision Model

I.A.O. is an acronym with three components that will assess what is:

  1. In Our Control
  2. Ability to Influence
  3. Out of Our Control

Here’s how you use it:

After you’ve completed The 3-C Problem Assessment and they’ve agreed that it’s an issue they care about and they need to address it.

You’ve got them to acknowledge they know the specific cause, it’s time for Step 3, The I.A.O. Situational Assessment.

This model helps the individual evaluate three things:

  • What is in their control,
  • What they have the ability to influence, and,
  • What is totally out of their control (and yours).

This simple assessment should help them realize that complaining about something without taking action is a waste of time, energy and resources.

The biggest challenge with the control assessment is being true to an individual’s ability to influence.

In many instances people have greater ability to influence than they realize.

They don’t attempt to influence because they don’t have the self-esteem and self-confidence to believe they can, nor do they have the strategies, skills or techniques to do so.

In those instances they develop a learned helplessness mindset.

The next and final step will help them determine what they’re willing to do to bring closure to this situation.

What do you think of Step 3?

In the next post you will learn the final assessment that will allow you to Communicate to Quell Complainers.

In the meantime, leave a comment below and let me know what you think of this concept to this point and any strategies other that have worked for you in these situations.

’til next time, Communicate with Power,

skip-weisman-professional speaker-small business championship coach

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