A 4-Step Process to Eliminate Complaining & Whining in a Small Business Culture, Pt. 5 of 5

You’ve made it, here is Step 4 in the 4-step Communicate to Quell Complainers Framework.

(If you missed it, go learn Step 3 here now.

This article explains how to use The A.I.R. Actionable Decision Model, as your final step to respectfully coach an individual with a habit of complaining in your work environment (or personal life).

Again the 4-Steps in the complete model are (if you missed the introductory overview article go here):

  1. The E.C.C.O. Redirect Conversation
  2. The 3-C Problem Assessment
  3. The I.A.O. Situational Assessment
  4. The A.I.R. Actionable Decision Model

A.I.R. is another acronym with three components that will assess the only three options we get in life to address and make a decision in any situation:

  • A – Choose to Accept
  • I – Choose to Influence
  • R – Choose to Remove

Here’s how you use it:

After you’ve completed the first three steps in the framework and you’ve moved your friend to the point of realizing what in this situation is “in their control, out of their control and what they have the ability to influence,” (see Step 3 here), it’s time to help them make a decision on what they want to do about it.

You simply offer them those three choices.

Chances are you’ve already assessed their ability to influence in Step 3, so Option #2 they may have decided is not available to them.

That leaves the A and the R for them to choose between.

A, Acceptance, is complete, 100% acceptance. Choosing this option means the individual accepts the situation as it is because they now know they cannot do anything about it.

So, they let it go completely and agree to never complain, whine or moan about it ever again.

R, Remove, means they can evaluate what type of separation options they may have.

It could be resigning from the company, asking for a transfer to another department/division, or it could simply mean removing themselves from a relationship that is no longer serving them, etc.

The R option may take some additional time for assessing the options within this area, and it is absolutely necessary to bring closure to the entire process.

By the time you’ve worked through the entire Communicate to Quell Complainers Framework with an individual they should feel empowered to move forward in a more positive manner.

Although the outcome may not be what they would have preferred, you have helped them empower themselves to get the best result and outcome possible based on the reality that is facing them.


Also, note that each of the four components of the framework can work alone to be applied to situations that speak more directly to each.

I look forward to your feedback as to how this framework has worked for you to quell the complainers in your professional and personal life.

Please leave a comment below and let me know what you think of the Communicate to Quell Complainers Framework and where you may have the opportunity to apply it.

’til next time, Communicate with Power,

skip-weisman-professional speaker-small business championship coach

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