Call Us Today: 845-463-3838

Ask Skip: Do You Have a Degree in Psychology? (no one has ever asked me this)

Last week the owner of a small business (about $10 million and 60 employees) called to investigate how I might help with workplace drama he was facing.

Early in our conversation he asked, “do you have a degree in psychology?”

“No,” I replied curiously, “Why does that matter?”

“I’m struggling with a number of personality conflicts between people in our company and I thought I someone with that background is what I need.”

I told him, “I have a degree in communication, and your issues with workplace personality conflicts are simply communication issues I can help with.”

In 13 years of helping business leaders transform workplaces from drama and into initiative and ownership no one ever asked me that question.

After that call I realized that it doesn’t matter if I have a formal degree in psychology.

I do have training though, both formal and informal, in personal change strategies. All are based in interpersonal communication.

There is one over-arching communication strategy anyone can use to help people change their attitudes and behaviors, even you.


Empathy is the most mis-understood communication strategy.

In my leadership communication trainings, the role-play exercises attendees engage in, consistently show me few know how to deliver empathy effectively.

Empathy is the ultimate in listening and reflecting what the listener is hearing.

A primary reason psychologists, social workers and counselors are able to achieve results with clients seeking personal change is directly related to their communication style.

Obviously, this communication style is part of their formal training, yet, research has shown similar results can be achieved with layman who are also able to exhibit high levels of empathy.

So, what IS empathy and how can you display it?

I’ll address that issue with specific language later this week. Stay tuned.

Because of my emphasis on the survey last week, I still have a couple of openings for my 5 FREE Revolutionary Leadership Strategy Sessions.

If, as a small business leader, you like to improve the results you achieve with your employees, I encourage you to request a Strategy Session here at this link:

’til next time, make it a great week!

skip weisman, transforming leadership and workplace communication to deliver champion level results

Leave a Reply

Your email address will not be published. Required fields are marked *

Claim Your Free REPORT:

"The Employee Motivation Equation"

A Simple 3-Part Formula that Inspires Employees to Contribute Better Than Ever:

Our Clients Include:

Inspired Audience Member Shares His Experience

“You really inspired me! Your keynote address gave me the guts to begin shouting from the mountaintop…

‘Hire me, I am good at what I do!’ ”

Mark Curtis
TV Anchor & Author

The City of Hartford MHIS Division

Satisfied Clients Speak

"The work Skip did with our Information Technologies Division transformed how we communicate and work together, including bringing us a new identity and name, as the city’s Metro Hartford Innovation Services Department.

Skip’s ability to customize his approach and bring flexibility to our specific needs, situation and unique work environment, gave us just what we needed, when we needed it. He’s been a pleasure to work with and brought our organization high-value and a measurable return on our investment."

Sabina E. Sitaru, PMP MISM
Chief Innovation Officer
The City of Hartford & Hartford City Schools