And Now for a Story of Very Poor Customer Service

My previous post discussed an outstanding customer service, first impression experience I had recently. Today ...

Teenage Employee Surprises Customer At Fast Food Drive Thru

At a Dunkin’ Donuts’ drive through last week a teenager working the window amazed me. ...

“As Soon As Possible” Just Not Good Enough for Customer Service Communication, And “In Due Time” Is Even Worse!

I am appalled and may never use SIXT Rental Cars again, EVER! Here’s why…”In Due ...

Guest Blogger: Alan Adler: Cultivating Your Next Great Idea to Build Your Business?

While most of us spend 98% of our time working in our business, only 2% ...

Are You Ready for “Goldilocks Leadership?” Read Below to Find Out If Your Leadership Style is “Just Right”

We’ve all heard the story of Goldilocks and the 3 Bears as a child. How ...

“World Class” Customer Service – Creating & Delivering It To Differentiate Your Company

This post builds on two of my recent posts that are more related than most ...

No One Really Needs Customer Service Training

I got a call the other day from someone visiting my website wanting to know ...

Want Market Differentiation for Your Business, Product or Service? Then “As Soon As Possible” Just Ain’t Good Enough!

Near the end of my professional baseball career I developed a joint venture relationship with ...

What’s Most Important, Internal Customer Service or External Customer Service?

For some reason customer service has been a big part of my first week of ...

Southwest Airlines President Speaks on “Servant Leadership” & “Internal Customer Service”

Thanks to the magic of Twitter yesterday I came across this interview with the very ...