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And Now for a Story of Very Poor Customer Service
November 11, 2019

My previous post discussed an outstanding customer service, first impression experience I had recently. Today ...

Teenage Employee Surprises Customer At Fast Food Drive Thru
January 29, 2014

At a Dunkin’ Donuts’ drive through last week a teenager working the window amazed me. ...

“As Soon As Possible” Just Not Good Enough for Customer Service Communication, And “In Due Time” Is Even Worse!
August 25, 2012

I am appalled and may never use SIXT Rental Cars again, EVER! Here’s why…”In Due ...

Guest Blogger: Alan Adler: Cultivating Your Next Great Idea to Build Your Business?
August 14, 2012

While most of us spend 98% of our time working in our business, only 2% ...

Are You Ready for “Goldilocks Leadership?” Read Below to Find Out If Your Leadership Style is “Just Right”
December 7, 2011

We’ve all heard the story of Goldilocks and the 3 Bears as a child. How ...

“World Class” Customer Service – Creating & Delivering It To Differentiate Your Company
July 1, 2011

This post builds on two of my recent posts that are more related than most ...

No One Really Needs Customer Service Training
June 22, 2011

I got a call the other day from someone visiting my website wanting to know ...

Want Market Differentiation for Your Business, Product or Service? Then “As Soon As Possible” Just Ain’t Good Enough!
April 20, 2011

Near the end of my professional baseball career I developed a joint venture relationship with ...

What’s Most Important, Internal Customer Service or External Customer Service?
January 6, 2011

For some reason customer service has been a big part of my first week of ...

Southwest Airlines President Speaks on “Servant Leadership” & “Internal Customer Service”
September 22, 2010

Thanks to the magic of Twitter yesterday I came across this interview with the very ...

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Featured Blogs

Video 12: 3 Primary Causes of Workplace Conflict & How to Fix Them

This is the 12th video raining in the 12-part create to help you create Your ...

The 1 Elon Musk Leadership Trait That All Leaders Must Adopt

This 22-second clip from Tesla’s 2020 Shareholder meeting where the company announced it’s new battery ...

Skip Weisman – Good, Bad, & Ugly Workplace Communication Part 4 – The “Black Hole” of Communication

Here’s part 4 of my new series on The Good, The Bad, and The Ugly ...

Skip Weisman – Good, Bad, & Ugly Workplace Communication Part 3 – Addressing B.M.W. Communication

Here’s part 3 of my new series on The Good, The Bad, and The Ugly ...

Skip Weisman – Good, Bad, & Ugly Workplace Communication Part 2 – Identifying What Must Change

Here’s part 2 of my new series on The Good, The Bad, and The Ugly ...

Skip Weisman – Good, Bad, & Ugly Workplace Communication Part 1: 3 Reasons Workplace Communication Never Improves

When I was challenged by a podcast interviewer recently about why communication in workplaces is ...

The Worst Workplace Behavior IS Passive-Aggressive – Here’s How to Fix It in Your Workplace

Recently a former client asked me to resurrect this training video for them. I thought ...

Libby Gill’s “Radical CEO” Podcast Interview – The Power & Profits of Workplace Transparency

Excited to have been interviewed on Libby Gill’s “Radical CEO” podcast to explore the power ...

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Weisman Success Resources, Inc.
P.O. Box 5094
Poughkeepsie, NY 12602

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