Guest Blogger: Alan Adler: Cultivating Your Next Great Idea to Build Your Business?

While most of us spend 98% of our time working in our business, only 2% ...

Want Market Differentiation for Your Business, Product or Service? Then “As Soon As Possible” Just Ain’t Good Enough!

Near the end of my professional baseball career I developed a joint venture relationship with ...

What’s Most Important, Internal Customer Service or External Customer Service?

For some reason customer service has been a big part of my first week of ...

Leaders Must Become Comfortable With Being Uncomfortable

September was a great start to my fall, hopefully it was for you, too. It ...

Southwest Airlines President Speaks on “Servant Leadership” & “Internal Customer Service”

Thanks to the magic of Twitter yesterday I came across this interview with the very ...

Are You Self-Leadable?

It’s been said many times, in many places by many people: “You can’t expect to ...

Champion Leadership Tip #41 – A Strong Bench Is Characteristic of Champion Teams and Vital for Business, Too!

In athletics its called bench strength. It’s managed via something called the depth chart. You’ve ...

Hilton Worldwide CEO Discusses Employee Alignment, Reinforces “The Employee Motivation Equation”

As they say, “timing is everything.” Just two days after Monday’s blog posting here in ...

How to Lead Like Apple’s Steve Jobs and Create Significant Market Differentiation for Your Company

I don’t normally offer other articles for you to read but yesterday I read this ...

How to Easily Create Market Differentiation With an Out-Going Voice Mail Message In Any Industry or Profession

I get more comments from callers about my out-going voice mail message than anyone I ...