5 Steps to Leading Your Company to an IDEAL Workplace

Have you ever awoken to an idea in the middle of the night you just ...

When Setting Goals in Strategic Planning Remember This Important Distinction

I’m pleased that I received so many comments last week in response to my new ...

A Simple Strategy for Strategic Planning & Goal Setting

As we move deeper into the 4th quarter and the holidays around the corner, many ...

“As Soon As Possible” Just Not Good Enough for Customer Service Communication, And “In Due Time” Is Even Worse!

I am appalled and may never use SIXT Rental Cars again, EVER! Here’s why…”In Due ...

Organizational Change Is Good, Pt. 1: It’s Inevitable, So Why Not Embrace It and Even Be the Catalyst for It?

To mimic Gordon Gecko from the late 80s movie Wall Street, “Change is Good!” That ...

“World Class” Customer Service – Creating & Delivering It To Differentiate Your Company

This post builds on two of my recent posts that are more related than most ...

Delegation Is a Risky, But Necessary Business

One of the biggest challenges young organizational leaders struggle with is delegation. One of the ...

Do You Want to Train Your People or Do You Want to Fix the Problem?

Welcome to my new website. Today is the official launch of www.WorkplaceCommunicationExpert.com (no fooling!) This ...