Another one of “The 7 Deadliest Sins of Leadership and Workplace Communication” is what I call a ‘Lack of Immediacy.’
This deadly workplace communication sin comes in a couple of contexts, including:
- leaders failing to address issue in a timely fashion, or requests, or
- inquiries are not responded to promptly
- promises to follow through on agreed upon requests in an expected timeframe are missed.
In your experience how often are one of the above three contexts violated in your work environment? How many times have you violated one of them?
Over time, this communication style gets in the way of an organization’s productivity, erodes trust between co-workers, negatively impact customer service and over the longer term can kill overall organizational performance as leaders fail to address behavioral issues of employees.
I first learned the impact this type of behavior can have in an organization’s culture more than 15 years ago when I was leading my last baseball franchise.
I avoided addressing some significant employee behavior issues for far too long. So long, in fact, that another employee took the matter into her own hands and a huge conflict erupted in the middle of our office, forcing me to finally address it directly.
That incident completely changed how I addressed employee behavioral and performance issues. I forever stopped avoiding and tolerating important issues in our workplace.
So, although this sin is called “Lack of Immediacy” meaning a lack of addressing or responding in a timely manner, much this sin is caused by people “avoiding issues” and “tolerating” the culture created by the non-addressed issues. I call it the “avoid and tolerate” leadership style, which I’ve written about in a post just a few weeks ago.
How is a “Lack of Immediacy” communication habit in your workplace hurting its culture, and your company’s level of customer service (both internal and external)?
To read more about “The 7 Deadliest Sins of Leadership & Workplace Communication” download the white paper report and the recorded tele-seminar.
’til next time, make it a great week!