When delivering my 7 Deadliest Sins of Leadership & Workplace Communication keynote address and seminar breakout sessions recently I’ve begun asking my audience to commit to becoming a more conscious communicator. After all, these 7 deadliest of all communication mistakes that are killing trust and team commitment in virtually every work environment are habits that have become our default way of communicating.
It’s been a powerful call to action that audiences are resonating with. The heads of those in the seats in front of me nod up and down, up and down as if marionettes whose strings I’m pulling.
I’ve taken that concept to the next level in my consultations and facilitations with clients now, too.
In a recent team session with one of my newer clients, I started the session by simply writing two words on a flip chart:
DEFAULT vs. CONSCIOUS
We then worked through a series of discussions around internal operations and customer service, each time evaluating items that required a shift from a default way of acting to a more conscious way of thinking that will allow the company to provide even greater levels of service (both for internal teamwork and also for serving external customers).
Just wondering, how would your business improve if you began to think and communicate more consciously with your customers, your employees, peers, (or maybe even in your personal life if you were to communicate and act more consciously with your spouse/significant other or children)?
Just a thought…please leave your thoughts and comments below. I look forward to the discussion.
’til next time, make it a great week!