How to Improve Your Work Environment & Business Results One Thought at a Time

When delivering my 7 Deadliest Sins of Leadership & Workplace Communication keynote address and seminar breakout sessions recently I’ve begun asking my audience to commit to becoming a more conscious communicator. After all, these 7 deadliest of all communication mistakes that are killing trust and team commitment in virtually every work environment are habits that have become our default way of communicating.

It’s been a powerful call to action that audiences are resonating with. The heads of those in the seats in front of me nod up and down, up and down as if marionettes whose strings I’m pulling.

I’ve taken that concept to the next level in my consultations and facilitations with clients now, too.

In a recent team session with one of my newer clients, I started the session by simply writing two words on a flip chart:

DEFAULT vs. CONSCIOUS

We then worked through a series of discussions around internal operations and customer service, each time evaluating items that required a shift from a default way of acting to a more conscious way of thinking that will allow the company to provide even greater levels of service (both for internal teamwork and also for serving external customers).

Just wondering, how would your business improve if you began to think and communicate more consciously with your customers, your employees, peers, (or maybe even in your personal life if you were to communicate and act more consciously with your spouse/significant other or children)?

Just a thought…please leave your thoughts and comments below. I look forward to the discussion.

’til next time, make it a great week!

5 thoughts on “How to Improve Your Work Environment & Business Results One Thought at a Time

  1. David Lee says:

    Great point Skip.

    I think it’s especially important to cultivate greater consciousness, or mindfulness, the more power one has. The more power we have, the less likely people are to speak up when we say or do things that damage our relationship, turn them off, or result in employee disengagement.

    As I’m sure you’ve noticed in your work, I’ve been struck over the years about the many stories told to me by employees about how their boss–or employer–treated them with disrespect or took them for granted. Even though the situation happened years prior, the anger, hurt, and resentment were still fresh.

    Because they never said anything to their boss, or employer, the continued to hang onto their negative feelings, and…their boss or employer continued to do the same things, unaware of the price everyone is paying.

    This speaks to, I believe:

    1) The importance of managers at all levels cultivating mindfulness re: their interactions and decisions and the effect they have on their employees.

    2) The importance of developing the skills, and presence, that make it safe for people with less power to speak up.

    So…consciousness/mindfullness + emotional safety skills = fewer interpersonal blunders, stronger, more authentic relationships, and more engaged employees.

    Thanks,

    David

  2. Aparna Karki says:

    Dear Mr.Skip,
    It has been a wonderful opportunity that I attended the webinar. As you know “Communication” is the soul for any management, whether Project, Operation Or running a family, if you touch the people with the understanding & right response, things can change dramatically – its my personal experience. I have learned things from what you had spoken. And will continue to follow your posts/blogs that can improve more & more. We sometimes don’t realize what we said, but if we think before spitting the words…its so different. Thanks & keep up the good work. World need people like you now!

  3. Nancy Chau says:

    Great article Skip… Communication is key for my work from beginning to end. Senior management wants to ensure projects are running smoothly, financially within scope, on time and any risks. Project managers are asked to provide weekly executive summaries to interal and external clients.

  4. Kim Zwart says:

    Since I attended your seminar at the end of March in Pine Bush, I have definitely made a conscious effort to not use the word “but” in my conversations anymore be it customers, family or friends.

  5. Rob Moore says:

    Great points made! I believe that presence is very important which leads to connection. It’s very difficult to really hear what someone is really saying behind their words if you are not fully engaged in the conversation. Thanks for sharing!

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