Call Us Today: 845-463-3838

workplace communication

Tag Archives

The 4 Truths of Workplace Communication

Audio Podcast (Click the link below to stream the audio recording, right click and select “save file as” to save to your hard drive):

The 4 Truths of Workplace Communication

After listening to the podcast please come back and leave a comment below to continue the conversation.

’til next time, Communicate with Power!

skip weisman, transforming leadership and workplace communication to deliver champion level results

 

 

 

 

 


The True Purpose of Communication

skip weisman, transforming leadership and workplace communication to deliver champion level results

 

 

 

 

 

 

P.S. – For a list of all Power Words  in the Conscious Communicator Series click here


A 4-Step Process to Eliminate Complaining & Whining into a Winning Championship Culture

During a conference seminar last week on The 4 Conversations an audience member, Lorraine, challenged me.

It was a moment I needed to draw upon my improvisation skills learned a few years ago practicing with an Improv comedy troupe.

Lorraine, in response to my offering the audience a conversation model called The E.C.C.O. Redirect Conversation, raised her hand and said, “This is all well and good but no one just goes away this easy.”

“What can we do when someone continues to complain and whine about things that are out of our control and I’m the “wrong” person for them in this “wrong” conversation?

Have you ever had to deal with these type people in your workplace?

What do you do?

You have three options:

  • Continue to waste your time, their time, and the company’s time and resources by enabling their behavior.
  • Turn them away with no empathy or compassion, which will most likely ruin a relationship you and they need to work together.
  • Coach them through their challenge to empower them to make their best decision to deal with the situation.

How do you move them beyond their negative, limited mindset that is stirring up trouble taking everyone in the workplace down with them?

You apply a 4-step process I offered Lorraine.

To keep the articles short and manageable, you will receive this four-step process one at a time over the next four articles every couple of days.

Each coaching conversation model can stand on its own depending on the situation and when applied in sequence can be a powerful tool to move people beyond stuck states.

It is a systematic process that must applied in this order:

  1. The E.C.C.O. Conversation Redirect
  2. The 3-C Problem Assessment
  3. The I.A.O. Situational Assessment
  4. The A.I.R. Actionable Decision Model

Go here to learn the first step to quell complainers in your small business workplace, The E.C.C.O. Conversation Redirect.

Stay tuned. Leave a message below with any questions you’d like me to address about these situations, or any suggestions you have with strategies you’ve applied that have worked for you.

’til next time, Communicate with Power,

skip-weisman-professional speaker-small business championship coach


What’s Inside The “Communication Power” Program? (Part 2 of 3)

As you may have seen yesterday, I revealed the key fundamental foundation of our new Communication Power Master Class, the “all-new-for-2016” series for project managers and corporate leaders.

Since the doors open in just two days, I want to get into the content of the Master Class in terms of some of the outcomes – the tools, techniques, and nuts-and-bolts “how-to” you’ll gain.

Communication Is Key…
I’m Handing You The Key!

Take a moment for yourself and imagine your new success as a project manager and/or workplace leader once you achieve profound mastery of these coveted, in-demand skills:

  • Identifying the 7 Deadly Communication Sins that, up until now, may have been adversely impacting your ability to get things done – at work, on the project, at home, and everywhere in your life (remember, my earlier failures in this area, this cost me a wife!)
  • Improving communication in 21 different ways when you apply The 7 Critical Communication Skills across the 3 levels of communication, (as I explained in Video #3)
  • Blasting through your biggest challenges, fears, and issues that, up until now, have kept you from becoming a master presenter whose message comes through loudly and clearly to your stakeholders
  • Getting your opinion heard and taken seriously in every environment and every situation
  • Running effective meetings where folks buy-in, give their all, and deliver the results you need, now
  • Harnessing the power of 1:1 communications to make a bigger difference, built trust, and nurture highly influential relationships
  • Mastering the power of language – you will claim access to word-for-word language patterns, persuasive techniques, and personal communication skills that breaks down walls and opens new possibilities
  • And much, much more in this highly interactive, laser-focused project management mastery course

How Will These Get Things Moving For You?

As I’m sharing all the ways the Master Class will really benefit you, I just want to say, I’m sure you’ll agree that it’s important that only happens in a way that feels good and right for you, because you can imagine enjoying this for all your own reasons.

So please, ask for anything that supports you in that, in the comments below.

As you can see from looking at other posts on this blog, I PERSONALLY respond, and I do so promptly.

That’s just my style, as you’ll see when you join the Master Class.

All the best,

skip-weisman-professional speaker-small business championship coach


What’s Inside The “Communication Power” Program? (Part 1 of 3)

Today, and for the next couple of days, I’m revealing the juicy details of the “all-new-for-2016” Communication Power Master Class, chock full of brand-new information for project managers and workplace leaders like you.

Now, if you’ve been following along with the Communication Power Video Series and you’ve downloaded the Scorecard, you already realize this course represents many years of progress in terms of

  • Using the 3 Communication Contexts to exert positive influence and create positive impact on those around you;
  • Gaining confidence in your Communication Power through the “Ownership Experience” so others respond in a new way;
  • Conveying “influence without authority” to get things done, and
  • “Managing up/communicating up” to gain support from stakeholders, superiors, and senior management

I’m excited here to…

Start Pulling Back The Curtain And Show You
What You’ll Be Getting When We Open The Doors
(This Thursday, At 12:00 Noon Pacific)

Today, I want to talk about a key fundamental foundation of the Master Class: what makes it different, more powerful and relevant than what you’ve seen up until now.

See, so many training programs for project managers, corporate leaders, managers, and supervisors focus on rote mechanics and hand you some handouts.  Maybe they even order a sandwich ring from the local deli to “compensate” you for being forced to give up your lunch break to sit through it.

Wow.

Then, when you’re done, you get a Smile Sheet and a No. 2 pencil so you can fill in circles that will be run through a scanner.

Your training director can therefore “prove” they’ve “trained” and “educated you”.  If you’re a project manager, you can get a PDU or 2.

All Of This Is Good, But Where Does It Address
The Actual Problem With Communication?

It doesn’t matter, at least for now, that so many workplace training programs and courses for project managers out there in the past, may have given you credits, PDUs, or lines on your resume, but provided precious little toward actually making you a more effective manager, someone who

Speaks From The Place Of Your True Truth,
Moves Forward With Complete Integrity, With
Assurance Things Are About To Get Better

The ability to communicate to influence directly impacts your capability to achieve levels of success in your project management career.

Yet, no one teaches us how to communicate to influence – which some say is the most important skill you need to experience and enjoy the satisfaction of achievement, knowing you are recognized as the consummate professional you truly are.

That’s why you’re here, right?

You’re probably like I was mid-way through my professional career, managing project after project and seeking the answers. You may remember, from the recent video series, how committing the 7 Deadly Communication Sins at WORK… cost me my first marriage at HOME!

I was looking for answers as to how to be a more influential communicator.  I learned the hard way.

Like me, you’re probably now looking for answers about how you can communicate on projects so that you can get people to…

  • Respect you when you speak
  • Respond to you when you make a request
  • Provide what you request of them
  • Deliver those things in the timeframe you desire and/or require
  • Take you seriously when you make suggestions
  • See you as their trusted peer, regardless of the position you (or they) hold in your organization
  • Give you support NOW, not ignore you today but throw you under the bus later

Even though you have many years of formal education and a treasure chest full of PDUs (if you’re a project manager) or proof that you’ve taken a bunch of training (if you’re a workplace manager) under your belt, chances are your present level of communication is not getting you the project management results you need.

That’s Why I Invite You To Join Me For This
“Communication Power” Master Class!

That’s all for now.

Tomorrow, in part II, I’ll cover some of actual content and outcomes you’ll receive and master, and get into some of the incredible, “you can only get that here” training that you receive when you claim your access to this program.

In the meantime, I invite your comments below.

All the best,

skip-weisman-professional speaker-small business championship coach


Why Does 67% Of Communication Backfire?

Have you ever struggled with trying to say the right thing to the right person at the right time?

Have you ever thought you were going to get it right, but afterward felt you got it terribly wrong?

It happens 67% of the time. Watch this video and discover how to change the odds and stack them in your favor.

In the comments section below, tell me one challenge you’ve had with communication. Or, tell me about a great success you’ve had with communication that we can all gain from.


A Succinct Communication Model Every Business Leader & Team Should Be Using

As a communication expert I am always exploring new ways to help my clients communicate within what I now call The Championship Communication Triad, of prompt, direct and respectful communication.

In a discussion this week with my wife’s cousin, an emergency room nurse, she turned me on to a nursing communication model that every bussbariness leader should adopt and adapt.

It’s known by its acronym, SBAR.

SBAR represents for Situation, Background, Assessment & Recommendation.

SBAR was originally created for the nuclear submarine industry, according to Wikipedia.

In 2002, health care company Kaiser Permanente’s vice president of safety management, Doug Bonacum, adopted and adapted it for the company to improve communication between nurses and physicians.

According to a 2007 Kaiser Permanente newsletter “SBAR is designed to convey vital information in as little as 60 seconds.”

Why limit this succinct communication strategy to the nuclear submarine industry and the medical profession?

Everyone reading this can benefit from this style of communication.

Here’s a short example from a nursing-physician patient briefing conversation:

Situation:
Hello, this is Ron from Med/Surg at OMH. I’m caring for Mr. Tree in room 3. I’m calling regarding his pain control.

Background:
Mr. Tree is a 22-year old who had surgical repair of a fractured ankle 2 days ago. He has had very minimal pain control since his surgery. He has an order for Tylenol 650 mg q 4 hours for minimal to moderate pain and Morphine IV, 1-4 mg q 2 hours for severe pain. He does not have any allergies to medications. This is his first time having any type of surgery or significant injury.

Assessment:
Mr. Tree ranks his pain as a 9/10, with a quality of being sharp and radiating to his mid-calf area. He is reluctant to ambulate out of bed, even refusing to get into a chair at the bedside. His pedal pulses are equal, the surgical site is WNL, and all of his vital signs are stable.

Recommendation:
I think that Mr. Tree would benefit from some longer-lasting pain medications. What would you prefer to order? Are there any exams or labs you would like to order? What should I call you for in the future regarding his pain control?

This SBAR model can be applied to any communication where situations need to be conveyed and next steps determined quickly.

This approach provides the substantive information necessary to facilitate a 2-way dialogue that builds trust in critical relationships.

What applications do you see for it in your world?

If you were to adopt and adapt it at your company and for your team, how would it improve communication and productivity?

Leave a comment below and let me know what you think.

’til next time, Communicate With Power!

skip weisman, transforming leadership and workplace communication to deliver champion level results


Never Thought I Could Do This (it’s all about “Level 1 Leadership Communication”)

SkipGuitarCalgaryStageA phone conversation last fall led to a huge, unexpected breakthrough for me.

It came from the emcee of a large event at which I was speaking.

She called calling to get information about me for her introduction and a little humorous post keynote banter.

Towards the end of our conversation she asked, “Skip, what is your secret talent?”

I let out a nervous laugh and replied, “I have no secret talent, my older brother got all the talent in my family.”

I proceeded to tell about how my infatuation with rock and roll superstar Bruce Springsteen led me to start guitar lessons six years ago.

To which she suggested, “so you can play and sing a song for us.”

“No, I couldn’t do that, it would cause mass evacuation of the venue,” I said.

“You could just strum a few chords, couldn’t you?”

I agreed to that.

Deep down I knew strumming a few chords wasn’t going to be enough.

I hung up the phone thinking, “what did I just get myself into?”

Immediately, I sent a text that read, “HELP!” to my guitar instructor, with whom I had not had a lesson in more than 15 months.

For the next six weeks we rehearsed the song closest to being ready for “prime time.”

Six weeks later, in front of an audience of 800, I delivered a 50-minute keynote address.

Despite the audience size I was completely comfortable doing that.

Not so much with the guitar and singing.

But, there I was, with a guitar wrapped around my neck telling the story about how I had come to put myself in this precarious position and being totally uncomfortable in that moment.

It was the most intense “comfort zone busting” experience I’ve had in a very, very long time.

When it was all over, I was energized and excited having done something in front of 800 people my wife thought I was crazy to do. (to view my performance, go here)

I felt this way despite nerves taking me seriously off key to open the song. Plus, losing my place glancing down at the lyrics in the monitor I didn’t need.

I am now working on refining that song and incorporating four others to prepare for performing at an open mic night somewhere locally.

Our comfort zones hold us back in ways we don’t even realize.

Shoulda, coulda, woulda is the lament of losers. It’s all about our Level 1 Leadership Communication (aka “self-communication).

What comfort zone do you need to bust through in 2015?

What comfort zones are you committed to busting through in 2015?

Leave a comment and commitment below.

’til next time, Communicate with Power!

skip weisman, transforming leadership and workplace communication to deliver champion level results

 


“Lack of Listening” Is Misplaced Blamed for This Workplace Communication Problem

“Lack of listening” is often among the top complaints about communication in the workplace.

Just as often it is misplaced blame.

This “lack of listening” is identified as the reason people do not follow through on requests.

Parents, you know what I’m speaking about, don’t you?

When our children don’t do what we tell them to, we tell them to “listen to us this time.”

Chances are they “listened” last time. Or at least they heard us.

They just chose not to act.

You have to stop blaming a lack of follow through and action on a “lack of listening.”

Chances are your employees or team members heard you, too.

They, too, just chose not to act.

If this is a problem for you, this is a problem that needs fixing.

The only way to solve a problem is to find its cause.

The cause of people not following through on your requests is not a “lack of listening.”

  • The cause may be a lack of trust and respect with the requester.
  • The cause may be an inability to effectively fulfill the request due to a skill deficit or an attitude problem.
  • The cause may be fear of reprisal for making a mistake.

If this is a problem for you, how can you identify the cause?

If this is a problem for you, what do you have to do to build higher levels of trust and respect with these individuals?

Something to think about?

Have you ever blamed “lack of listening” for someone not following through on your request?

Leave a comment below to continue the discussion.

’til next time, Communicate With Power!

skip weisman, transforming leadership and workplace communication to deliver champion level results


What We’ve Got Here is Failure to Communicate

“What we’ve got here is failure to communicate!”

Have you ever uttered (or at least thought of uttering) that famous movie phrase.

It’s the 11th most famous movie line of all time. It’s from the 1967 movie, “Cool Hand Luke,” staring Paul Newman.

Most every day people in workplaces all over the globe experience “failure to communicate.”

Funny thing about that, though, is that its not due to lack of trying.

Communication is occurring all the time.

Messages are coming at us more than ever, faster than ever, from more sources than ever.

Maybe that’s part of the problem.

One thing that creates “failure to communicate” is playing the game “this = that.”

I learned this lesson 15-years ago in a personal development seminar.

It was a revelation to me.

Think about how many people, yourself included, play the game “this=that?”

What do I mean?

I mean that we jump to conclusions all the time.

We place meanings on experiences based on our previous experience.

Our brain does that to make sense of the world it lives in, and make our lives easier.

Yet, that brain shortcut gets us into lots of trouble doesn’t it?

Just because someone says or does something in response to something similar you may have said or done yesterday, it doesn’t necessarily mean the same thing as it did yesterday.

It may.

But, it also may not.

Be careful of jumping to conclusions in your communication by playing the game “This=That.”

I’ll write more about this item with a specific example of what I mean next week after the July 4th Independence Day Holiday weekend.

In the meantime, begin to notice how often you play “This=That” and whether it serves you or whether it may be causing your own, “Failure to Communicate.”

Please leave a comment below, if inspired to do so.

’til next time, Communicate with Power!

skip weisman, transforming leadership and workplace communication to deliver champion level results


Page 1 of 12123...Last

Claim Your Free REPORT:

"The Employee Motivation Equation"

A Simple 3-Part Formula that Inspires Employees to Contribute Better Than Ever:

Our Clients Include:

Inspired Audience Member Shares His Experience

“You really inspired me! Your keynote address gave me the guts to begin shouting from the mountaintop…

‘Hire me, I am good at what I do!’ ”

Mark Curtis
TV Anchor & Author

The City of Hartford MHIS Division

Satisfied Clients Speak

"The work Skip did with our Information Technologies Division transformed how we communicate and work together, including bringing us a new identity and name, as the city’s Metro Hartford Innovation Services Department.

Skip’s ability to customize his approach and bring flexibility to our specific needs, situation and unique work environment, gave us just what we needed, when we needed it. He’s been a pleasure to work with and brought our organization high-value and a measurable return on our investment."

Sabina E. Sitaru, PMP MISM
Chief Innovation Officer
The City of Hartford & Hartford City Schools