After leaving baseball officially on Sept. 30, 2001 I opened my coaching and consulting practice on October 1st of that year. The 20th Anniversary of that monumental date is coming soon.
Over the next 10 years, I developed the beliefs that have been the core of my business which leads all of my coaching, consulting, speaking and writing. It led directly to the publishing of my first book in 2018.
Here are six Communication Beliefs that are the foundation of my work to transform communication and performance in my client’s workplaces:
- Communication IS the Cause of Every Success, Every Failure, and Every Frustration We Experience (in business and in life):
- This is the first belief that drives change in organizations. Too many leaders use communication as the area rug to sweep issues under, under the generic term of communication. Communication is at the core of everything we do and unless we define the specific communication issue driving the problem it will never be resolved and will always be a problem.
- Presume Good Intent:
- This belief allows you to see the best in everyone. Apply this belief provides the ideal environment to explore with curiosity the challenges occurring in a situation between one or more parties. This gives people “the benefit of the doubt,” and prevents us from blaming or accusing others of poor intent. It allows you to bring the right energy and focus to the conversation without bringing defensiveness and walls to exploring in a collaborative manner.
- People Always Do the Best They Can With the Resources They Have Available:
- This reinforces the fact that we can only do “the best we can” in any circumstance. This, like presuming good intent, allows us to see the best in people realizing that in that moment the individual was not at their very best and did not have the resources available to them to show up at their best. These “resources” may be technical skills, intelligence and talent level, knowledge and training, or emotional intelligence, emotional states and other emotional resources. We’ve all done things we’re not proud of and would like a “do over.” This belief provides the opportunity to realize we know we and/or ‘others’ can be better and we expect better next time, and for this moment we believe the available resources were applied and the best was done with them, even though it may not been enough.
- The Meaning of Any Communication Is the Response You Get:
- This belief allows you to take responsibility for your communication not delivering the message you had hoped. You apply this belief instead of blaming the other person for not listening or not caring enough. If you receive a response counter to what you expected from your communication, this belief will allow you to explore the reason why and to look for another approach either through the sequence of words you used, your tone and body language, or even the medium delivered from. By taking the responsibility for any miscommunication you stay away from blaming and accusing another, building the relationship.
- There Is No Time Like the Present:
- This belief will allow you to break through “Communication Procrastination” to step up and communicate in a timely manner. I like to recommend no more than 48-hours should be your time frame for addressing issues. The immediate time and location may not be appropriate, so let’s define the present to be within 48-hours which provides a short window but an important one for keeping the facts straight and staying on subject for the right conversation.
- You Deserve to Get What You’re Asking For:
- This may seem like a “no-brainer,” yet many organizational leaders (at the highest level) hold back from communicating promptly, directly, and respectfully due to the fear of hurting someone’s feelings. Too many people question and doubt themselves. Leaders with high-levels of self-esteem and self-worth believe they deserve what they’re asking for from others and see it as in everyone’s best interests to get it. You should too.
Beliefs 2-6 are in my book as The 5 Beliefs of Championship Communicators and comes on a postcard in a package of 5 quick reference postcard guides with every book purchase to reinforce your path to becoming a championship caliber communicator.
’til next time,