Responsiveness Can Differentiate You in the Marketplace & Help Your Small Business Beat the Competition Pt. 3

So did you commit to greater responsiveness as a core
value for your work environment?

In my last article I began to make the case for it.

(If you missed it you can read it here)

Responsiveness, is going to become the currency of the century.

Technology is making it so.

What is the expectation for responsiveness today?

How has it changed in the last 20-years?

That’s not going to change any time soon and my fear is it
is definitely going to get worse before it gets better (and that
may never happen).

As the youngest generation begins moving into the workplace,
look out!

As organizational leaders we need to adapt and overcome,
as they teach in the military.

And, as organizational leaders we need to train and coach our
teams to raise the standard for responsiveness now.

BUT, you don’t have to stress over it because there is an
easy remedy most people ignore or forget about.

The key to winning the responsiveness game is simple…

Manage expectations on the front end.

Instead of leaving that responsiveness expectation to chance
get ahead of it.

Give people clarity around what they can expect from you and/or
your people for responsiveness in any situation.

If you are proactive and assertive in proclaiming your response
time, most people will accept your terms.

If you are not, one of two things will happen, you will either:

  1. Surely disappoint them, or
  2. Be at the mercy of their response time demands
    and expectations.

Something to think about?

One of my core values for my business is responsiveness.

The way I stay out of disappointing others or playing their
game for responsiveness is to…

Proactive manage their expectations.

You can do the same.

Clarity with a commitment to communicating to manage other’s
expectations will allow you to take control of your responsiveness.

But first, let’s assess your work environment for responsiveness:
(Grade your organization on a scale of 1-10 in each of the five categories below,
10=can’t get any better)

  • Responsiveness to customers?
  • Responsiveness to coworkers?
  • Responsiveness to cross-department inquiries and requests?
  • Responsiveness to direct reports?
  • Responsiveness to superiors?

Imagine if you were to raise the standard for responsiveness how
would it make a difference?

When committed to and engaged in consistently, and you and your
people master the art of expectation management, it will lead in
to what we all really want…


See the diagram that explains this entire model from my new book here.

Stay tuned for more in two days!

‘til then, Communicate With Power!




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