Last week’s blog article delved deeper into the first of three main contexts of communication issues in small business workplaces, too little communication.
This week is about the other size of the spectrum, too much communication.
Some people believe you can never communicate too much, and…
If you’ve ever been in a conversation where someone droned on so long that you lost the point of their supposed message, and your mind checked out, then you were the victim of one type of “too much communication.”
In small businesses often, too much communication also comes in the realm of new priorities being announced or asked for every day without addressing the priority communicated the day before.
So, priorities get stacked upon each other and team members charged with taking action towards them become confused. This confusion causes paralysis and all priorities become in danger of moving forward.
Often, when mixed messages around priorities hit the small business work environment, employees who are subordinate to the business owner or other supervisors, are fearful of asking for clarity, which prevents their communication falling back into the problem of “too little communication.”
Have you ever received an email that was paragraphs and paragraphs and paragraphs long, explaining everything you supposedly need to know about a situation.
When you receive them, do you actually read them? How much of them? Not much I was surmised.
Again, too much communication.
Whenever we communicate we must be cognizant of the subject and the recipient and communicate only the essentials, keeping it succinct, direct and to the point.
Now, like last time, in terms of The 7 Deadliest Communication Sins this, too, surprisingly falls under A Lack of Specificity, since all that superfluous verbiage causes the message and its specifics to get lost.
It, too, also has roots in A Lack of Directness & Candor as too much communication often comes because people are beating around the bush telling an entire backstory trying to rationalize and justify what they’re trying to tell you.
What is your experience around “too little communication” as an issue in your organizations?
What suggestions do you have for being more succinct in your communication to avoid “too much communication?”
Please leave a comment below and help explore this workplace communication challenge.
For another resource to help you with communication in your workplace take a look Your Championship Small Business Podcast launching this week.
The first episode is with strategy and innovation expert Kaihan Krippendorff the author of the best seller, “OutTThink the Competition.”
Additionally, we’ll be starting Championship Small Business Facebook Discussion Group, which you will also be invited to join once it’s ready to go.
To sign up, go here: www.YourChampionshipCompany.com/Pages/JoinPodcast
‘til next time, remember, Communicate With Power!